French Customer Support Specialist

Concentrix; Simon's Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service company seeks a French Customer Service Associate in Simon's Town. The role involves providing exceptional customer support through various channels, requiring strong problem-solving and communication skills. Candidates must have Matric, clear criminal records, and a minimum of 6 months' experience in a customer-facing role. The position offers a base salary of R16000 and several benefits, including medical aid and pension contributions.

Benefits

Medical aid for employee and dependents

Pension Fund

Subsidised transport

Team building activities

Employee assistance programme

World-class working environment

Qualifications

• Minimum 6 months’ experience in a customer-facing role.
• Clear credit and criminal records.
• Ability to work shifts between 3pm and 2am.

Responsibilities

• Providing exceptional customer experience via multiple channels.
• Identifying root causes of software issues.
• Documenting customer contacts clearly and concisely.

Skills

Problem-solving

Empathy

Customer relationship management

Advanced computer literacy

Business writing skills

Strong listening skills

Time management skills

Education

Matric

Grade 12 Accountancy (Preferable)

Tools

Contact tracking systems

Job description

A leading customer service company seeks a French Customer Service Associate in Simon's Town. The role involves providing exceptional customer support through various channels, requiring strong problem-solving and communication skills. Candidates must have Matric, clear criminal records, and a minimum of 6 months' experience in a customer-facing role. The position offers a base salary of R16000 and several benefits, including medical aid and pension contributions.