Fraud Analyst

THE SKILLS MINE; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in fraud risk management based in Johannesburg is seeking a Fraud Risk Analyst to analyze alerts from monitoring systems and confirm suspicious transactions. Candidates should have 2–3 years of experience in a fraud risk environment, particularly in call centre operations. Strong knowledge of banking products and analytical skills are essential for success in this role. The position offers an opportunity to work in a dynamic environment focused on fraud detection and prevention.

Qualifications

• 2–3 years of experience in a Fraud Risk environment, preferably call centre or shift-based operations.
• Strong analytical skills to evaluate alerts and confirm transaction validity.

Responsibilities

• Analyze alerts on fraud monitoring systems to detect and prevent fraud.
• Load security blocks for unconfirmed suspicious transactions.
• Follow all laid-down procedures consistently.
• Escalate high-risk activity to management immediately.
• Report any errors in procedures to team leaders or managers.

Skills

Knowledge of banking products and services

Analytical skills

Attention to detail

Education

Relevant diploma or certificate in Fraud Risk Management

Matric certificate

Job description

Requirements:

• Matric certificate.
• Relevant diploma, certificate, or completed training in Fraud Risk Management.
• 2–3 years’ experience in a Fraud Risk environment, particularly in call centre and shift-based operations.
• Strong knowledge of various banking products and services.

Responsibilities:

• Carefully analyze alerts flagged on the fraud monitoring systems and confirm the validity of suspicious transactions and/or activity with customers to detect and prevent fraud (this includes all fraud types).
• Loading security blocks in cases where suspicious transactions or activity cannot be confirmed with customers, and making clear notes on the fraud monitoring and case management systems for record and audit purposes.
• Ensure that laid-down procedures are always followed.
• Ensure all high-risk or unusual activity is escalated to management immediately.
• Always escape any errors or deviations from procedure to a team leader or manager immediately.
• Using the company’s assets, such as the telephone, emails and printers, amongst others, in a responsible manner, without abusing or causing malicious damage to the company’s assets and systems.