(Fluent English) Customer Support Consultant, E-commerce (remote)

SupportYourApp; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer support company in South Africa is seeking a Customer Support Consultant to provide excellent service in a multicultural environment. The ideal candidate will have C1 level English skills and prior experience in e-commerce support. Remote work and a flexible schedule are possible, along with comprehensive training. This is an exciting chance to join a dynamic team and enhance your career in tech support.

Benefits

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referring friends

Paid intensive training

Work‑life balance

Qualifications

• Fluent in English (C1 level) for both spoken and written communication.
• Proven experience in e-commerce customer support.
• Ability to handle complex customer cases with patience.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Handle customer inquiries related to subscriptions.
• Assist with account access issues.

Skills

Excellent English communication skills (C1)

Experience in e‑commerce customer support

Customer‑oriented attitude

Excellent interpersonal skills

Patience and resilience

Tools

Shopify

Gorgias

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes 💛

What you will do

• Provide exceptional customer support via chats and emails
• Handle all day-to-day customer needs related to Shopping Protection subscriptions
• Respond to subscription‑related inquiries (plan questions, changes, cancellations)
• Answer product‑related questions and provide order status updates
• Process refunds of our own fees
• Assist with login or account access issues
• Provide clear and accurate information on billing, terms, and subscription conditions

What you need to succeed in this role

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience in e‑commerce customer support is a must
• Customer‑oriented and responsible attitude
• Excellent interpersonal skills
• Patience and resilience when handling complex cases or difficult customers
• Personal laptop or computer (at least 8 Gb of RAM) and a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload)

Will be a great plus

• Experience working with Shopify and Gorgias is a plus

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balanceResponsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.