Field Service Engineer - Imaging & Robotics | MedTech | Bloemfontein

Salesworx; Bloemfontein; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading medical equipment company in Free State is seeking a skilled Field Service Engineer to handle installation, service, and maintenance of surgical systems. The successful candidate will ensure optimal system performance, maintain service agreements, and deliver outstanding technical support. Candidates must have a relevant degree and experience in a regulated medical environment. This role also includes a focus on customer satisfaction and collaboration with internal teams. A competitive salary and good benefits are offered.

Benefits

Basic salary and travel allowance

50% company contribution to medical aid and provident fund

Reimbursive cell and data allowance and fuel card

Qualifications

• Minimum 3-5 years working experience as a Field Service Engineer / Clinical Engineer.
• Field service experience within a regulated environment such as medical / pharmaceutical.
• Medical background in the clinical field of imaging, surgical robotics, radiation therapy.

Responsibilities

• Installation, troubleshooting, repair and maintenance of surgical systems.
• Documenting service work accurately and maintaining service logs.
• Providing technical support to internal and external customers.

Skills

Attention to detail

Problem-solving skills

Communication skills

Customer satisfaction focus

Education

N-Dip, National Diploma or B-Tech Degree Electrical / Electronic / Clinical / Biomedical Engineering

Tools

MS Office including advanced Excel

Job description

Overview

Scope of the position: Working within the Bloemfontein Field Service team, carrying out the installation, service and maintenance of the state-of-the-art surgical systems, install base of the company's equipment. The successful candidate will play a key role in ensuring maximum system up-time and enabling surgical teams to get the best clinical value from the surgical platform and ensuring service agreements and warranty obligations are fulfilled. This is a challenging role, where technical-, troubleshooting- and customer-facing skills are combined. This role will work closely with the Business Development Manager, Business Unit Manager and Technical Manager / Branch Manager.

Responsibilities

• Assessing, installation, trouble shooting, repair and scheduled maintenance of integrated surgical systems in compliance with regulations and quality standards;
• Ensuring preventative maintenance actions are carried out precisely and on time and ensuring that all service works are clearly and accurately documented;
• Performing remote log analysis using dedicated engineering tools;
• Maintaining service logs, internal service records and accurate configurations of the installed systems ensuring compliance with all relevant medical device regulations;
• Taking ownership of customer issues from identification of issue right through to resolution and maintaining great customer satisfaction;
• Provide technical support to end-users and internal customers including Commercial, Marketing and Clinical Implementation teams;
• Maintain and develop the Technical Support and Service processes;
• Managing spare parts inventory, from ordering to managing the reverse logistic of spare parts and calibration tools;
• Complete and keep detailed records ensuring all administrative tasks are performed on time;
• Preparing and following up on quotations;
• Providing accurate feedback to the Commercial, Marketing and Clinical Implementation team;
• Preparing product reports by collecting, analysing, and summarizing information and trends;
• Keeping equipment operational by following manufacturer\'s instructions and established procedures;
• Completing projects by training and guiding customers / users;
• Scope includes installation base of the company\'s equipment in the Free State & Northern Cape;
• Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; participating in professional societies;
• Standby duties and willingness to work after hours

Requirements

• N-Dip, National Diploma or B-Tech Degree Electrical / Electronic / Clinical / Biomedical Engineering;
• Minimum 3-5 years working experience as a Field Service Engineer / Clinical Engineer;
• Availability to travel at short notice within South Africa.
• Valid Driver’s license and reliable own vehicle is a requirement.
• Field service experience within a regulated environment such as medical / pharmaceutical;
• Experience and knowledge of operating theatre protocols and working with hospitals;
• Experience in servicing value added capital equipment would be advantageous (Imaging, Surgical Robotics, Radiotherapy, etc.);
• Medical background in the clinical field of imaging, surgical robotics, radiation therapy is a requirement;
• Electronic experience and ability to perform software updates via engineering interfaces;
• Experience in the medical industry on X-ray equipment;
• Computer literacy and proficiency in MS Office including advanced Excel is a requirement for this position

Capabilities

• Attention to detail and accuracy;
• Result orientated and ability to work under pressure to meet deadlines;
• Good theoretical and practical knowledge in electronic, electrical and mechanical systems with the ability to trouble shoot and proven track record in independently trouble shooting complex electro-mechanical systems;
• A mechanical aptitude for performing any mechanical component repair or replacement to exacting standards;
• A can-do hands-on attitude for a variety of tasks;
• Ability to self-schedule his/her activity (PM Schedule, System Upgrades, Repairs);
• Pro-active service mindset
• Willingness to work in a cross functional environment (Sales, Customer Ops, Product Support, etc.);
• Good listener, strong communication skills and well presented.

Benefits

Basic salary and Travel allowance

50% company contribution to Medical aid and provident fund

Reimbursive cell and data allowance of R1069 per month as well as a fuel card.