Enterprise Banker - SME

Absa Group; Newcastle; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading financial services group in KwaZulu-Natal is looking for a customer service professional to enhance client experience and provide financial solutions. You will manage customer relationships while adhering to compliance standards and drive sales initiatives. The role requires a Higher Diploma in Business, Commerce or Management Studies, and candidates should have a strong focus on customer service and problem-solving skills. This position offers an opportunity to play a pivotal role in the organization's growth trajectory.

Qualifications

• Experience in delivering superior customer service and financial solutions.
• Ability to drive acquisition and cross-sell initiatives with clients.

Responsibilities

• Ensure a deep understanding of client’s working capital cycle.
• Proactively drive acquisition and cross-sell initiatives.
• Fulfil activities in adherence to compliance requirements.
• Challenge the status quo to improve team performance.

Skills

Customer focus

Problem-solving

Knowledge of financial products

Education

Higher Diplomas in Business, Commerce and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client’s working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re‑engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.