E-Hail: Driver Success & Operations Leader

Isilumko Staffing; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic staffing agency is looking for a Customer Service & Operations Leader to join their Johannesburg team. This role requires 6-10 years of experience in transport coordination or customer service leadership, with a strong focus on driver engagement. The successful candidate will manage relationships with drivers, conduct market visits, and lead outbound campaigns to enhance operational success. A reliable vehicle and a valid driver’s license are essential. This position starts in January 2026 and promises a vibrant, impactful environment.

Qualifications

• 6 - 10 years' experience in a relevant operational role.
• Exposure to transport industry (taxi/e-hail).
• Own reliable vehicle and valid driver's license are mandatory.
• Strong written and verbal communication skills in English.
• Self-motivated and action-oriented mindset.

Responsibilities

• Drive growth through market visits to generate new driver leads.
• Lead outbound call campaigns to engage drivers.
• Build strong relationships with drivers to understand their needs.
• Manage strategic partnerships to strengthen the ecosystem.
• Act as the voice of the customer, capturing insights.

Skills

Transport Coordination

Customer Engagement

Communication

Problem Solving

Relationship Building

Education

Matric

Tools

Googlesheets (Excel)

PowerBI

Job description

A dynamic staffing agency is looking for a Customer Service & Operations Leader to join their Johannesburg team. This role requires 6-10 years of experience in transport coordination or customer service leadership, with a strong focus on driver engagement. The successful candidate will manage relationships with drivers, conduct market visits, and lead outbound campaigns to enhance operational success. A reliable vehicle and a valid driver’s license are essential. This position starts in January 2026 and promises a vibrant, impactful environment.