Dynamic Webchat & Voice Customer Advisor

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global customer service company is seeking Customer Service Advisers in KwaZulu-Natal. The role involves providing high-quality responses across webchat and voice, problem-solving, and building customer rapport. Applicants should have a Matric or NQF Level 4, strong communication skills, and at least one year of webchat experience. This position promises an energetic work environment with opportunities for personal responsibility and continuous improvement.

Qualifications

• Clear Credit and Criminal record.
• Computer literate.
• Minimum of 1 year experience in the customer service webchat.
• Basic understanding and knowledge of the UK market is beneficial.

Responsibilities

• Provide responses to all, maintaining high quality of services.
• Proactively identify issues before they arise.
• Handle escalated calls and complaints.
• Work with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Skills

Customer Service webchat experience

Excellent communication (Written and Verbal)

Ability to deal/interact with different customers

Product Knowledge

Adaptive Approach

Education

Matric or NQF Level 4 equivalent

Job description

A global customer service company is seeking Customer Service Advisers in KwaZulu-Natal. The role involves providing high-quality responses across webchat and voice, problem-solving, and building customer rapport. Applicants should have a Matric or NQF Level 4, strong communication skills, and at least one year of webchat experience. This position promises an energetic work environment with opportunities for personal responsibility and continuous improvement.