Dutch-Speaking Customer Support Specialist

Black Pen Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a Dutch Speaking Customer Service Consultant in Cape Town. The role requires fluency in Dutch and experience in customer service or call center environments. Key responsibilities include handling inquiries, providing detailed product information, and ensuring customer satisfaction. Candidates should possess strong problem-solving skills and the ability to multitask in a fast-paced environment. The position offers a full-time contract with a monthly salary of R24,000, requiring flexibility for evening and weekend shifts.

Qualifications

• Previous experience in customer service or call center roles is highly desirable.
• Basic technical knowledge of the company's products and services.
• Flexibility to work in shifts, including evenings and weekends.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Assist customers with product-related questions and issues.
• Document customer interactions in the CRM system.
• Identify customer needs and offer appropriate solutions.
• Participate in team meetings and trainings to improve service.

Skills

Fluency in Dutch (written and spoken)

Excellent verbal and written communication skills

Strong problem-solving abilities

Time management and organizational skills

Customer service software proficiency

Tools

CRM systems

Microsoft Office Suite

Job description

A recruitment agency is seeking a Dutch Speaking Customer Service Consultant in Cape Town. The role requires fluency in Dutch and experience in customer service or call center environments. Key responsibilities include handling inquiries, providing detailed product information, and ensuring customer satisfaction. Candidates should possess strong problem-solving skills and the ability to multitask in a fast-paced environment. The position offers a full-time contract with a monthly salary of R24,000, requiring flexibility for evening and weekend shifts.