Durban Team Leader: Coaching, KPI Mastery & Growth

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading customer service firm in Durban is seeking a Team Leader to manage performance and support team growth. Responsibilities include KPI management, leave oversight, and handling HR matters. Candidates should have a National Senior Certificate and prior experience in coaching or team leadership. This role involves ongoing team motivation and the implementation of coaching practices to meet professional goals. A focus on aligning team values with company culture is essential.

Qualifications

• Must have coaching, SME or TL experience.
• Current experience working on the ESure campaign.
• Successful history as an Agent on a broad spectrum of metrics.

Responsibilities

• Managing Performance and achievement of team KPIs.
• Leave/Absence management ensuring required resourcing is available as per SLA.
• Disciplinary & HR related matters are attended to as they arise.

Skills

Understanding of Business processes & policies

Planning

Leadership

Analytical

Conflict resolution

Strong communication

Goal/ Target Oriented

Coaching

Relationship Building

Education

National senior certificate-Grade 12

Job description

A leading customer service firm in Durban is seeking a Team Leader to manage performance and support team growth. Responsibilities include KPI management, leave oversight, and handling HR matters. Candidates should have a National Senior Certificate and prior experience in coaching or team leadership. This role involves ongoing team motivation and the implementation of coaching practices to meet professional goals. A focus on aligning team values with company culture is essential.