Digital Mid-Senior Project Manager

Liquid Thought; Cape Town; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A financial technology company in Cape Town is seeking a Digital Mid-Senior Project Manager to lead project delivery across fintech, retail, and e-commerce sectors. The role involves overseeing project lifecycles, ensuring alignment with business goals, and driving continuous improvement. The ideal candidate should have strong Agile delivery skills, proficient financial management experience, and familiarity with tools like Jira and Confluence. Join a dynamic team that values innovation and excellence in project execution.

Qualifications

• Strong Agile & hybrid delivery experience.
• Capability in planning and governance including roadmaps and KPIs.
• Experience with budgets and financial analysis.
• Proficiency in stakeholder management and escalation handling.
• Familiarity with APIs and integrations.

Responsibilities

• Lead project lifecycle from planning to execution.
• Drive improvements in project processes and methodologies.
• Ensure client-facing projects meet SLAs and quality standards.
• Manage project budgets and resource allocation.
• Act as primary liaison with stakeholders and clients.

Skills

Agile delivery

Stakeholder Management

Financial management

Tech fluency

Tooling (Jira/Azure DevOps)

Education

Certifications in PMP/PRINCE2

Certifications in PSM/PSPO

Certifications in PMI-ACP

Tools

Jira

Confluence

MS Project

Miro

Azure DevOps

Job description

About the job Digital Mid-Senior Project Manager

Senior Project Manager

The Senior Project Manager is responsible for leading the full project lifecycle, from strategic planning and scoping to execution and closure. They provide overall leadership, governance, and accountability for project delivery, ensuring alignment with business objectives, timelines, and budgets. The Senior PM drives continuous improvement by standardizing processes, introducing best practices, and embedding lessons learned. They also act as a mentor and coach, developing project management capability across the organization while maintaining their own professional growth through industry knowledge and certifications.

• 1. Coordination & Oversight
  · Direct and coordinate project teams, ensuring effective collaboration and timely delivery.
  · Monitor project performance, identify risks or delays early, and implement corrective actions.
  · Oversee interdependencies across multiple workstreams.
• 2. Project Documentation & Reporting
  · Produce high-quality reports and executive dashboards for leadership and stakeholders.
  · Ensure all project documentation (plans, minutes, risk logs, change requests) is accurate, complete, and audit ready.
  · Maintain visibility of progress against scope, schedule, and budget.
• 3. Team Support
  · Provide guidance, coaching, and performance feedback to team members on an ad-hoc basis when required.
  · Step in to clarify responsibilities or assist with role alignment when project demands necessitate it.
  · Contribute to fostering a supportive environment that encourages accountability, collaboration, and learning, without acting as the primary people manager.
• 4. Stakeholder, Executive & Client Communication
  · Act as the primary liaison with executives, clients, and cross-functional leaders.
  · Provide structured, transparent status updates, highlighting risks, achievements, and required decisions.
  · Facilitate steering committee and stakeholder meetings with clear agendas and follow-ups.
• 5. SLA & Client Relationship Management
  · Ensure all client-facing projects are delivered in line with contractual Service Level Agreements (SLAs).
  · Track and report on SLA performance, proactively addressing deviations or risks of breach.
  · Maintain strong client relationships, balancing delivery excellence with customer satisfaction.
  · Drive service improvements and negotiate adjustments to SLAs when required.
• 6. Risk, Issue & Change Management
  · Own the risk management framework: proactively identify, assess, and mitigate risks.
  · Lead issue resolution by mobilizing resources and removing blockers.
  · Manage change requests, balancing scope, schedule, and budget with stakeholder expectations.
• 7. Budget & Resource Accountability
  · Manage project budgets, ensuring cost control and alignment with ROI expectations.
  · Optimize resource allocation across teams, vendors, and third parties.
  · Forecast financial and resource needs, providing early visibility of gaps.
• 8. Quality Assurance & Delivery Excellence
  · Ensure deliverables meet quality standards, client requirements, and regulatory obligations.
  · Oversee testing, acceptance, and delivery processes to guarantee project outcomes.
  · Conduct post-implementation reviews and embed lessons learned.
• 9. Project Implementation & Execution
  · Drive execution of project plans, ensuring timely delivery within defined scope.
  · Act as the escalation point for project issues, providing decisive leadership.
  · Ensure alignment between tactical execution and strategic objectives.
  · Champion best practices, methodologies, and tools that improve project delivery.
  · Implement process improvements and standardize templates, governance, and reporting.
  · Promote innovation in project management to enhance efficiency and value creation.

Requirements

• Strong Agile & hybrid delivery (sprints + fixed scope)
• Planning & governance: roadmaps, change control, RACI, KPIs/OKRs
• Financials: budgets, margin, burn, variance
• Stakeholder Management: client-facing, steercos, escalation handling
• Tech fluency: APIs, integrations, environments
• Tooling: Jira/Azure DevOps, Confluence, Miro/Lucid, MS Project
• Nice to have:Certs: PMP/PRINCE2, PSM/PSPO, PMI-ACP

Domain: fintech, retail/e-commerce, payments, health/loyalty/startups UAT; contracts/MSA/SOW experience