Desktop Support Technician (Junior)

TreasuryONE; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services provider in Pretoria is seeking a Desktop Support Technician to join their IT team. The ideal candidate will provide structured first-line support, ensuring the stability and security of the IT environment. Responsibilities include troubleshooting desktop and mobile issues, managing operating systems, and assisting with Microsoft 365 applications. Candidates should hold an IT Diploma or equivalent certification, with strong analytical skills and a clear communication style.

Qualifications

• 1-2 years experience in IT support or a structured service-desk environment preferred.
• Solid understanding of Windows desktop environments and Microsoft 365.
• Familiarity with Azure or other cloud platforms is an advantage.

Responsibilities

• Provide timely support for desktop, laptop, and mobile device issues.
• Install, configure, and maintain Windows operating systems, software, and hardware.
• Troubleshoot Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Assist with network connectivity, printers, and peripheral devices.

Skills

Mac OS

Active Directory

Desktop Support

Computer Networking

Mobile Devices

Windows

Remote Access Software

SCCM

Help Desk

Operating Systems

Remedy

Troubleshooting

Education

IT Diploma, CompTIA A / N or equivalent certification

Job description

Desktop Support Technician

We are looking for a Desktop Support Technician to join our Information Technology team at TreasuryONE. This role requires a dependable and technically competent individual who can provide structured first‑line support in a professional business environment. The position is suited to someone who takes ownership of their work, communicates clearly, and approaches problem‑solving with care and precision.

The successful candidate will support end‑users across all device systems and applications, ensuring that the IT environment remains stable, secure, and fully operational. The role offers hands‑on technical exposure and the opportunity to work closely with senior IT staff while developing further capability in cloud technologies and modern workplace tools.

Key Responsibilities

• Provide timely support for desktop, laptop and mobile device issues
• Install, configure and maintain Windows operating systems, software and hardware
• Troubleshoot Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive
• Assist with network connectivity, printers and peripheral devices
• Perform basic account administration, access management and password resets
• Support endpoint protection, patching schedules and software updates
• Log incidents accurately within the IT ticketing system and maintain clear documentation
• Contribute to asset management and upkeep of hardware and software inventories
• Escalate complex technical issues to senior team members when required

Experience and Qualifications

• IT Diploma, CompTIA A / N or equivalent certification (required)
• One to two years experience in IT support or a structured service‑desk environment (preferred)
• Solid understanding of Windows desktop environments and Microsoft 365
• Familiarity with Azure or other cloud platforms is an advantage
• Strong analytical and troubleshooting ability
• Clear and professional communication skills when assisting non‑technical users

Key Skills

• Mac OS
• Active Directory
• Desktop Support
• Computer Networking
• Mobile Devices
• Windows
• Remote Access Software
• SCCM
• Help Desk
• Operating Systems
• Remedy
• Troubleshooting

Employment Type: Full‑Time

Vacancy: 1