Debtors Clerk (Junior) - Musgrave

JDJ Diagnostics; Durban; On-site; ZAR 150,000 - 180,000; Full time

Job summary

A reputable diagnostics lab is seeking a Debtors Clerk for their Main Lab in Durban. The ideal candidate will have at least 2 years of experience, exceptional organizational skills, and the ability to manage billing issues effectively. Responsibilities include monitoring accounts, verifying claims, and ensuring client satisfaction. This role requires attention to detail and strong communication skills.

Qualifications

• Minimum 2 years experience in a similar role.

Responsibilities

• Screen unpaid claims and recover effectivity from the correct source.
• Send emails to medical aid.
• Monitor accounts and incoming payments.
• Verify discrepancies.
• Phone medical aid/clients and doctors' rooms to gather valid information.
• Check websites for information or ensure that the claim is paid.
• Receive and mark off missing remittance.
• Answer incoming calls and ensure client satisfaction.
• Respond to and resolve client billing issues and queries.
• Pay attention to details on tests not paid.
• Email lab forms to medical aid for non-payment issues.
• Collect directly from clients without medical aid.
• Ensure rates are adjusted.
• Enter valid notes against each claim.
• Validate check, fix and submit claims via EDI.
• Calculate/post and manage account figures.

Skills

Exceptional organizational skills and attention to detail

Willingness to work in a team

Communication skills (Verbal, written, presentation, Computer Literacy)

Time Management and Evaluation skills

Education

Grade 12

Job description

Overview

POSITION: Debtors Clerk
LOCATION: Main Lab - Musgrave

Responsibilities

• To screen unpaid claims and recover effectivity from correct source.
• Sending emails to medical aid.
• Monitor accounts and incoming payments.
• Verify discrepancies.
• Phoning medical aid/ clients and doctors rooms to gather valid information.
• Check websites for information or ensuring that the claim is paid.
• Ensuring that missing remittance is received and marked off.
• Answer incoming calls and ensure clients satisfaction is given to our clients.
• Respond to and resolve client billing issues and queries.
• Attention to details on test not paid. Motivate if required.
• Ensuring lab forms are emailed to medical aid, should there be an issue for non-payment.
• Privates in hospital claims-collecting directly from clients that do not have medical aid.
• Ensure rates are adjusted-redirecting discounts to senior to be adjusted.
• Enter valid notes against each claim.
• Validate check, fix and submit claims via Edi.
• Ability to calculate/ post and manage account figures.

General

• Ad hoc requirements

Minimum Requirements

• Grade 12
• Minimum 2 years experience in a similar role

Required Skills

• Exceptional organizational skills and attention to detail
• Willingness to work in a team
• Communication skills (Verbal, writer presentation. Computer Literacy)
• Time Management and Evaluation skills

Required Competencies

• Teamwork skills and the ability to work in a demanding situation
• Accuracy Detail-Orientation Flexibility
• Problem-solving
• Self-management

Please note that all shortlisted applications are subject to verification checks