Data Centre Manager

Plus1X Solutions (Pty) Ltd; Gauteng; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A leading technology solutions provider in Gauteng is seeking a Data Centre Manager to oversee maintenance, support, and deployment of hosting solutions. This role involves managing day-to-day supplier interactions, planning optimal technology services, and mentoring service desk staff. Candidates should have over 8 years in IT with strong crisis management skills, ITIL certification, and the ability to build relationships with stakeholders. Competitive salary and growth opportunities offered.

Qualifications

• 8+ years of IT experience with data centre management expertise.
• Strong crisis management and critical thinking skills.
• Ability to lead and manage teams and individuals.

Responsibilities

• Coordinate operational changes across all stakeholders.
• Manage day-to-day interactions with third-party suppliers.
• Plan and implement optimal technology services.

Skills

Crisis management

Cloud and physical data centres expertise

ITIL principles

Project management

Excellent communication skills

Relationship building

Analytical thinking

Education

ITIL V4.0 certification

A+ certification

N+ certification

Tools

MS Office

Job description

Position Overview

The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services.

Key Responsibilities

• Coordinate operational changes across all stakeholders.
• Manage day-to-day interactions with third-party suppliers.
• Plan and implement optimal technology services.
• Identify continuous improvement opportunities.
• Provide input into IT strategies related to the data centre environment.
• Maintain and manage corporate infrastructure systems, email, collaboration tools, and hosted environments.
• Ensure all servers are equipped with necessary tools and maintain hosting environments.
• Act as an advisory for technicians on complex issues.
• Maintain and update all related SOPs.
• Review and maintain vendor performance levels.
• Establish and maintain operational service committees with service providers.
• Ensure adherence to IT governance processes and SLAs.
• Act as a point of escalation for unresolved issues.
• Keep all related diagrams and designs up to date.
• Provide technical advice to the business.
• Mentor service desk employees for their growth.
• Assist in migration between data centres when necessary.
• Contribute to the due diligence process when required.

Requirements

• ITIL V4.0 certification.
• A+ and N+ certifications.
• Minimum 8 years of IT experience with datacentre management expertise.
• Exceptional knowledge of cloud and physical data centres, hosting platforms, IoT, and ITIL principles.
• Strong crisis management and critical thinking skills.
• Project management and presentation skills.
• Excellent verbal and written communication skills.
• Proficiency in MS Office.
• Ability to build and maintain sustainable relationships with stakeholders.
• Result-driven with a high sense of urgency.
• Innovative, goal-oriented, and analytical.
• Ability to lead and manage teams and individuals.
• Interpersonal skills with a sense of urgency and accuracy.
• Ability to work independently and take initiative.