CX Measurement Specialist: VOP & VOE

Boardroom Appointments; Johannesburg; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A leading recruitment agency is seeking a CX Measurement Specialist to manage and deliver primary research projects in Johannesburg. The ideal candidate must have 5 years of experience in a research environment, advanced diplomas or national degrees, and be skilled in data analysis and stakeholder management. Responsibilities include building relationships with external and internal stakeholders, providing strategic insights, and contributing to corporate responsibility initiatives. This role offers a chance to drive transformation goals in a dynamic company.

Qualifications

• 5 years' experience in a research environment.
• Understanding of financial management principles.
• Knowledge of research methodology.

Responsibilities

• Build and maintain effective working relationships with stakeholders.
• Provide strategic consulting and advisory services for research projects.
• Monitor market activity by researching primary and secondary sources.

Skills

Business terms and definitions

Communication Strategies

Data and Business analysis

Decision-making process

Education

Matric / Grade 12 / National Senior Certificate

Post Graduate Diploma: Marketing Management

Job description

About the job CX Measurement Specialist: VOP & VOE

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Post Graduate Diploma: Marketing Management (preferred)
• 5 years' experience in a research environment

Technical / Professional Knowledge:

• Business terms and definitions
• Cluster specific operations
• Communication Strategies
• Governance, Risk and Controls
• Principles of financial management
• Principles of project management
• Research methodology
• Decision-making process
• Data and Business analysis

Responsibilities:

• Build and maintain effective working relationships with internal and external stakeholders by providing expert knowledge and engaging with stakeholders.
• Maintain constructive stakeholder relationships by effectively providing progress feedback on projects and recommending appropriate resolutions where required.
• Respond effectively to the business by providing strategic consulting and advisory services for research and insights-based projects
• Contribute to a culture conducive to the achievement of transformation goals by participating in company culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to the company.
• Deliver value adding recommendations / insights within turnaround times by effective collaboration with stakeholders, applying best practice market research and intelligence techniques.
• Develop; manage and deliver primary research projects by applying overall research and project management principles and leveraging vendor relationships.
• Monitor market activity by researching and reviewing primary and secondary research sources.
• Make informed recommendations by analyzing, interpreting and synthesizing results of primary and secondary research.
• Adhere policies and procedures by operating within the specified parameters.
• Monitor competitor activity by gathering and analyzing competitor data.