Customer Support Representative - Turkish & English- 1 Year Contract

Veriforce; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing SaaS company in South Africa is looking for a Customer Support Representative proficient in both English and Turkish for a 1-year contract. This remote position involves onboarding new contractors, handling customer inquiries, and providing support via various channels. The ideal candidate will have at least 2 years of customer support experience, strong sales skills, and knowledge of CRM tools. Join a dynamic team focused on enhancing safety and collaboration in the supply chain industry.

Qualifications

• Must be proficient in both English and Turkish (read, write and speak).
• 2 years customer support experience.
• 1 year remote/work-from-home experience.

Responsibilities

• Handle incoming and outgoing customer communications.
• Provide product and service information.
• Conduct contractor onboarding.
• Manage contractor status.

Skills

Proficient in English

Proficient in Turkish

Analytical skills

Communication skills

Sales skills

Call centre skills

Education

Grade 12 or equivalent qualification

Relevant first degree or diploma in HSE or logistics

Tools

Salesforce

Microsoft Excel

Job description

Join to apply for theCustomer Support Representative – Turkish & English – 1 Year Contractrole atVeriforce.

Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market.

We help industry-leading companies create and maintain operating cultures and work environments that optimise safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders.

What separates Veriforce from the rest is our people – highly intelligent, growth-minded individuals who team well and continuously look for new, better ways of solving business challenges.

As a Customer Support Representative you are responsible for handling incoming and outgoing customer communications such as onboarding of new contractors (sales), retention of existing customers (renewals and compliance support), and providing overall customer support via phone, email, live chat, and / or meetings.

You will assist customers by providing product and service information and resolving product and service-related issues in an efficient, professional, and positive manner.

This is a remote operation; occasional travel to a local or central office for team or other meetings may be required.

The job description may be adjusted periodically depending on business context and client requirements.

Job Functions

• Contractor activation & administration
• User support
• Contractor renewal and sales
• System error monitoring
• General support

Essential Duties and Responsibilities

• Contractor Portfolio Management (Outbound)
  • Conduct contractor onboarding
  • Provide user support on assigned contractors
  • Manage contractor status
  • Ensure renewal and retention of existing subscriptions
• Provide User Support (In-bound)
  • Handle in-bound queries and questions on the ComplyWorks system
  • Provide basic administrative guidance or referral to safety file administration partners
• System Administration
  • Complete all administrative data capturing on a daily basis (as required)
  • Maintain accurate client engagement records on in-bound and out-bound activities
  • Assist with invoice reconciliation on the billing system as required
  • Assist with language-specific translation when required
• Managerial Support
  • Assist with additional reporting, report input or report generation (as required)
  • Attend and prepare for all individual and team engagements as scheduled by the manager
  • Assist with new team member orientation and training (as required)
  • Peer quality reviews on user engagement and back-notes (as required)
  • Contribute to team documentation (SOPs, manuals, registers, etc.) (as required)
• Client Relationship Management and Retention
  • Maintain constructive contractor company relationships focusing on client retention and solution utilisation
  • Report on subscriber engagement, risks and health
• Portfolio Growth
  • Conduct or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects
  • Identify and elevate opportunities where contractors may require employer or additional solutions

Qualifications

• Must be proficient in both English and Turkish (read, write and speak).
• Any other language capability is an advantage.
• Grade 12 or equivalent qualification
• End-user application certification
• Relevant first degree or diploma in HSE, logistics, or related fields

Experience

• 2 years customer support experience
• 1 year remote / work-from-home experience
• 2 years contact centre experience
• Experience with Salesforce or another CRM tool
• Performance reporting experience

Technical Skills

• MS (Excel, Outlook, OneDrive, SharePoint, etc.)
• End-user application usage
• Report writing skills
• Sales skills
• Call centre skills (telephonic and chat)
• Contractor management
• Presentation skills
• Document verification skills
• Accreditation skills
• Contractor or client onboarding skills
• Customer Relationship Management skills

Knowledge

• Basic understanding of Health and Safety
• Basic understanding of contractor management
• Knowledge of ComplyWorks platform, products and services
• Operational compliance standards (ISO , ISO , ISO )
• Customer jurisdiction compliance requirements
• Target industry knowledge

Competencies

• Analytical skills
• Communication skills
• Influencing skills
• Business acumen
• Sales skills
• Conflict management

Attributes

• Team player
• Approachable
• Responsive
• Diligent
• Detail-oriented
• Agile

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Other

Industries

Construction, Software Development, and IT Services and IT Consulting

Location: Pretoria, Gauteng, South Africa