Customer Services Specialist

Nurture Brands; Bellville; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer-focused health brand in Bellville seeks a dedicated individual to manage customer queries across various platforms. You will resolve issues, prepare communication materials, and assist in product training initiatives. This role requires strong empathy, problem-solving skills, and the ability to foster relationships. Join us in enhancing customer experiences and making a positive impact.

Qualifications

• Ability to respond and resolve customer queries effectively.
• Experience in handling customer complaints and escalating when necessary.
• Proficient in preparing communication materials.

Responsibilities

• Respond to and resolve customer queries across multiple platforms.
• Handle product-related complaints and escalate complex cases.
• Assist in designing and delivering training sessions.
• Coordinate customer service projects and community engagement.

Skills

Empathy

Problem-solving

Communication skills

Job description

Are you passionate about creating exceptional experiences and making a real difference in people’s lives? At Vital Health Foods, every interaction with our customers is an opportunity to Own It—take charge, solve problems, and lead outcomes that build trust and loyalty.

Here, you’ll Grow With Us and stay curious, constantly learning new ways to elevate the customer journey while innovating how we show up every day. You’ll Lead With Heart, bringing empathy and visible leadership to every conversation, connecting genuinely with our customers and colleagues alike.

At Vital, we are Stronger Together—collaborating across teams to deliver seamless service and cultivate vitality, not just for our customers, but for ourselves as well. Your energy, initiative, and care will directly shape how South Africans experience our brand.

If you’re ready to turn every customer interaction into impact, thrive in a purpose-driven environment, and truly Own It, join us and be part of the Vital Health Foods family.

What You Will Do

• Respond to and resolve customer queries across phone, email, and social media platforms in a professional and empathetic manner.
• Handle product-related complaints and escalate complex cases to the Customer Services Manager and other relevant departments (Regulatory, Quality, Sales etc)
• Assist in the preparation of scientific content and customer communication materials.
• Support the implementation of product and health training initiatives, including the design and delivery of product training sessions.
• Help coordinate customer service projects, including exhibitions, training sessions, and community engagement activities.
• Build relationships & loyalty through consistent communication.
• Deliver service excellence that is human, warm & memorable.