Customer Service Representative - South Africa[On-site]

ClearSource; Sandton; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global BPO is seeking a Customer Service Representative in Sandton, South Africa, to provide exceptional customer support. In this role, you will assist clients with home maintenance services through calls and chats. The ideal candidate will have strong English communication skills and a willingness to work onsite, along with a focus on customer satisfaction. ClearSource offers a competitive salary and opportunities for career growth and professional development.

Benefits

Medical Aid

Retirement Fund

Risk Policy (Funeral, Life & Disability Cover)

Qualifications

• Customer service experience preferred, but not required.
• Willingness to work onsite.
• Ability to learn new systems and workflows quickly.

Responsibilities

• Handle inbound and outbound calls, chats, or emails regarding account questions.
• Guide users through system steps to help them complete tasks.
• Investigate issues such as mismatches or unclear statuses.

Skills

Strong English communication skills

Good written communication skills

Attention to detail

Ability to multitask

Education

High School Graduate (Old Curriculum)

Job description

Problem‑Solvers Needed!! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in customer experience, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait—apply now and be the superhero our client’s customers need!

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative.

In this role, you will provide customer support for our client’s premium program. You will help customers eliminate the stress and hassle related to home maintenance services. We need individuals with a strong focus on customer support who can think positively, solve problems, and deliver friendly, effective solutions.

What you will do as a Customer Service Representative

• Handle inbound and outbound calls, chats, or emails regarding account questions, system navigation, or workflow needs
• Guide users through steps in the system and help them complete tasks successfully
• Review entries or activity logs to verify accuracy and identify discrepancies
• Investigate issues such as incomplete actions, mismatches, unclear statuses, or failed system steps
• Troubleshoot system or process concerns using internal tools
• Document all cases thoroughly, including actions taken and findings
• Coordinate with internal support teams for escalations or items requiring deeper analysis
• Follow standard operating procedures when processing requests or determining resolutions
• Achieve performance standards including quality assurance, productivity, customer satisfaction, and attendance

What We're Looking For

• At least High School Graduate (Old Curriculum)
• Customer service experience (voice or non‑voice) preferred but not required
• Strong English communication skills
• Good written communication skills for email and case documentation
• Willingness to work onsite
• Ability to multitask and stay composed during escalation scenarios
• High attention to detail, especially when reviewing data or steps
• Ability to learn new systems, tools, and workflows quickly

Why ClearSource?

ClearSource is a global BPO with a core purpose of "Making Lives Better" – the lives of our employees, our clients, and their customers. We are passionate about our Core Values which go to the heart of what we do every day!

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you? Do you strive to provide an exceptional, authentic customer experience every day? If the answer is yes, apply now to join our team!!

What We Offer

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to ClearSource's success.

• Medical Aid
• Retirement Fund
• Risk Policy (Funeral, Life & Disability Cover)

Come join our team and see why ClearSource is an employer of choice.