Customer Service Advisor C1 Language Proficiency

Teleperformance; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service company in Cape Town is looking for a Customer Service Advisor to join their team. This role involves delivering exceptional customer care through various digital channels, leveraging AI tools for proactive solutions. Candidates should be customer-centric, digitally savvy, and empathetic communicators. Experience in a BPO environment, coupled with a Matric or equivalent, is preferred. This position ensures every interaction is aligned with brand values.

Qualifications

• Customer-focused with a passion for delivering great experiences.
• Experience in a BPO setting for a minimum of 6 months.
• Comfortable using AI tools and chat platforms.

Responsibilities

• Deliver exceptional customer care across voice and digital channels.
• Proactively resolve issues using AI-powered tools.
• Handle complex queries with empathy.

Skills

Customer care

Digital savvy

Empathetic communication

Proactive problem-solving

Adaptability

Collaboration

Education

Matric or Equivalent

Job description

Overview

As a Customer Service Advisor, you’ll be part of a dynamic team that delivers real-time, digital-first support across multiple channels and languages. You’ll use cutting-edge tools and platforms to resolve customer issues quickly and empathetically, stepping in during complex or high-value moments to build trust and loyalty.

Qualifications

What We’re Looking For

We’re seeking candidates who are:

• Customer-obsessed: You genuinely care about delivering great experiences and solving problems.
• Digitally savvy: Comfortable using AI tools, chat platforms, and data-led systems.
• Empathetic communicators: Able to connect with customers in a human, respectful, and personalised way.
• Proactive problem-solvers: You take initiative and ownership to resolve issues quickly and effectively.
• Adaptable and agile: Thrive in a fast-paced, ever-evolving environment.
• Collaborative: Work well with others and contribute to a culture of continuous improvement.
• Matric or Equivelant
• minimum 6 months BPO

Responsibilities

• Deliver exceptional customer care via voice, chat, and digital channels, ensuring every interaction reflects our brand values.
• Use AI-powered tools and data insights to proactively resolve issues, often before the customer is even aware.
• Handle complex queries with empathy and accountability, especially during moments that matter.
• Support personalised care models based on customer segmentation, sentiment, and lifetime value.
• Collaborate with internal teams and innovation labs to test and scale service improvements.
• Champion our loyalty programme and self-serve platforms, guiding customers to quick and easy resolutions.
• Maintain high standards of quality assurance, accuracy, and compliance across all interactions.
• Adapt to seasonal volume and channel mix changes with agility and professionalism.