Customer Service Administrator

Time Personnel; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A client company in Cape Town is seeking a Customer Service Administrator to manage daily client interactions at the Airport. The ideal candidate must have excellent grooming, communication skills, and at least 10 years of admin and customer service experience. A driver's license and own vehicle are essential. This role requires flexibility with shifts, including alternate weekends.

Qualifications

• 10 years of admin and customer service experience required.
• Very well groomed and professionally well spoken is a must.
• Must have an unendorsed driver's license.

Responsibilities

• Manage daily incoming inquiry calls professionally.
• Guide clients on product offerings.
• Ensure company brand image is maintained.

Skills

Excellent communication skills

Presentation skills

Time management

Problem-solving abilities

Education

Matric

Job description

Customer Service Administrator required in Cape Town.

Our client based at the Airport requires your dynamic personality, excellent grooming and presentation skills to manage day to day client interactions with clients professionally.

Shift hours and must be able to work alternate weekends.

Own transport highly advantageous.

Salary: R12k negotiable dependent on experience.

Requirements:

• Matric and 10 years admin and customer service experience
• Unendorsed driver’s license essential
• Own vehicle preferable
• Very well groomed with excellent communication skills
• Professionally well spoken a must!
• Proven track record, experience in car rental or similar advantageous
• Must be willing to work overtime when the need arises
• Driven to work towards incentives based on top of salary

Duties and Responsibilities:

• Manage the daily incoming enquiry calls professionally
• Guide the client on the product offering
• Ensure that the image of the company Brand is maintained at the Branch
• Face to face dealing with customer queries and solving any problems that could arise
• Manage invoicing and payments
• Manage general administration duties
• Follow up that the company expectations have been met
• Ensure the company standards are always met
• Complete reports that are required by Head Office