Customer Care Agent - German Speaker

The Global Talent Co.; Johannesburg; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in digital healthcare is seeking a Customer Care Agent (German Speaker) to provide outstanding service and support to customers. This full-time remote role focuses on handling inquiries, assisting with orders, and collaborating with teams to enhance the overall customer experience. Ideal candidates are detail-oriented, fluent in German, and eager to optimize customer interactions.

Qualifications

• Fluent in German (spoken and written).
• Strong problem-solving abilities.
• Previous customer service experience is beneficial.

Responsibilities

• Serve as the primary contact for customers via email and live chat.
• Assist customers with payments and order processing.
• Collaborate with various departments to enhance customer satisfaction.

Skills

Fluent in German

Communication skills

Problem-solving

Attention to detail

Team collaboration

Tools

MS Office

Job description

Customer Care Agent (German Speaker)

Full-time (40hrs a week), Remote

South Africa

About Us:

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

About the Company:

Join a fast-growing, innovative healthcare company revolutionising dermatological care! Based in Germany, the company is dedicated to providing personalised and accessible online treatments for various skin concerns. With a strong focus on medical expertise, cutting-edge technology, and outstanding customer experience, they have already helped hundreds of thousands of patients. This is an exciting opportunity to be part of a dynamic team that is shaping the future of digital healthcare!

About the Job:

As a Customer Care Agent (German Speaker), you will be the first point of contact for customers, ensuring a seamless and supportive experience. Your role will involve responding to enquiries via email and live chat, assisting with payments and orders, and collaborating with various departments to enhance customer satisfaction. This position is vital to maintaining the company's commitment to providing high-quality, patient-centred service while continuously improving customer care processes.

What You'll Do:

• Serve as the primary contact for customers, addressing enquiries via email and live chat promptly and professionally.

• Assist customers with payments, order processing, and general questions related to their dermatological treatments.

• Analyse customer service trends and collaborate with teams such as Medical, Product Management, and Business Development.

• Support the continuous improvement of customer service processes to enhance efficiency and satisfaction.

• Provide insights and ideas to optimise the customer experience based on feedback and common concerns.

Requirements:

• Fluent in German (spoken and written) with excellent communication skills.

• Strong problem-solving abilities and patience, even in high-pressure situations.

• Ability to work independently and as part of a team in a fast-paced environment.

• Interest in dermatology, healthcare, or beauty is a plus.

• Proficiency in MS Office and adaptability to new digital tools.

• Motivated, detail-oriented, and eager to provide an outstanding customer experience.

• Previous experience in customer service is beneficial, but candidates with a strong willingness to learn are encouraged to apply.

At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.