CRM Architect

Boardroom Appointments; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency in Stellenbosch is seeking a skilled Salesforce Specialist to lead complex Client Relationship Management (CRM) projects. The ideal candidate will have a strong background in Salesforce Marketing Cloud, data modeling, and client engagement strategies. Responsibilities include overseeing solution design for CRM initiatives and acting as a Subject Matter Expert on CRM platforms, particularly Salesforce. This role requires a minimum of 2-3 years’ experience in technical CRM environments and Agile methodologies.

Qualifications

• 2-3 years technical CRM experience in a client relationship environment.
• 2-3 years experience working on Salesforce Marketing Cloud and/or Salesforce CRM.
• Experience practicing Agile methodology.

Responsibilities

• Lead complex Client Relationship Management (CRM) Solution Design projects.
• Develop and improve advanced client engagement programmes.
• Act as Subject Matter Expert on CRM platform solutions.

Skills

Salesforce Marketing Cloud

Process engineering

Analytics and modelling

System integration

Customer relationship management principles

Education

Honours Degree in Information Technology

Relevant tertiary qualification in Information Technology

Job description

• A relevant tertiary qualification in Information Technology or Similar
• Honours Degree in Information Technology or Similar (preferred)
• 2-3 years technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view
• 2-3 yearsexperience working on Salesforce Marketing Cloud and / or Salesforce CRM
• Experience of working cross functionally with multiple stakeholders
• Operating in an environment practicing Agile methodology
• 2 years experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view (ideal)
• 2 years program or business engineering experience project experience (ideal)

Knowledge:

• Salesforce Marketing Cloud
• Process engineering
• Analytics and modelling
• System integration, APIs
• Customer relationship management principles, tools, and methods
• Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
• Stakeholder engagement and management principles and practices
• CX or CE Journey mapping (ideal)
• Technical CRM program building (ideal)
• Digital channel development and integration (ideal)

Responsibilities:

• To take the lead in the most complex Client Relationship Management (CRM) Solution Design projects
• Apply and provide data, systems and engineering know how to support, track, develop and improve advanced client engagement programmes, campaigns and prompts throughout the client engagement life cycle.
• Conceptualise, articulate, design and build, advanced CRM solution designs in relation to specific communication programmes, campaigns, and prompt business requirements.
• To fulfil the role of a Subject Matter Expert (SME) and advisor on all matters relating to CRM platform solutions, specifically Salesforce, in support of the accountability towards the CE manager and HOD
• Advising and training on enterprise CRM automated programme technology (specifically Salesforce Marketing Cloud) architecture and the solution design of any initiative
• Overseeing more junior team members to ensure the solution designed meets the companys CRM architect standards and engagement vision