Corporate Client Relations Officer

TWK Agri (Pty) Ltd.; Mpumalanga; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leader in agriculture is seeking a Corporate Client Relations Officer to deliver exceptional customer service and drive service improvement. This role requires managing client relationships, resolving issues, and supporting business growth. The ideal candidate has a degree in Business or Marketing, proven customer service experience, and strong interpersonal skills. Willingness to travel is essential.

Qualifications

• Proven experience in customer service, preferably within a corporate environment.
• Ability to identify opportunities for improvement and implement practical solutions.
• Valid Driver’s License (Code 08) and willingness to travel.

Responsibilities

• Develop and maintain positive relationships with key customers.
• Act as the main point of contact for escalated customer issues.
• Ensure customer-first approach across all divisions.

Skills

Interpersonal skills

Problem-solving skills

Relationship building

Communication skills

Presentation skills

Negotiation skills

Bilingual (Afrikaans & English)

Education

Degree/diploma in Business, Marketing, or related field

Job description

Overview

TWK Agri has the following vacancy available: Corporate Client Relations Officer within the Corporate Services division at Piet Retief, Mpumalanga.

Job Summary This role involves delivering exceptional customer service by managing onboarding processes, gathering feedback, and driving continuous service improvement. The Corporate Client Relations Officer will actively visit clients, to understand their experiences with TWK, identify challenges, and provide solutions. This role will also support customer education, strengthen stakeholder relationships, and contribute to business growth through effective lead generation and service excellence.

Responsibilities and Duties

• Develop and maintain positive relationships with key customers across the group, including regular on-site visits to understand their needs firsthand
• Act as the main point of contact for escalated customer issues and ensure timely resolution
• Ensure a customer-first approach across all divisions, focusing on client satisfaction and retention
• Manage the resolution of customer complaints quickly and effectively, taking proactive steps to prevent recurring issues
• Monitor service delivery standards to ensure consistency across the TWK group
• Plan and implement service improvement initiatives based on insights gathered directly from client interactions
• Serve as a communication channel between customers and internal departments, ensuring client needs are effectively represented
• Collect, analyse, and present customer feedback to management, highlighting opportunities for improvement and innovation
• Develop communication strategies with the Communications department to inform customers about new products, services, and company initiatives
• Collaborate with TWK representatives, marketing, operations, and product development teams to align customer needs with business objectives
• Ensure consistent branding and messaging across all touchpoints
• Support multiple business units within the TWK group in handling customer-specific projects
• Analyse trends in customer issues and recommend improvements
• Travel to client locations to gain firsthand insights and build trust
• Provide management with actionable insights for decision-making, derived from both data and direct client engagement

Qualifications and Skills

• Degree/diploma in Business, Marketing, Customer Service, or related field
• Proven experience in customer service, preferably within a corporate or client-facing environment
• Strong interpersonal, problem-solving and relationship building skills
• Excellent communication, presentation, and negotiation skills
• Ability to identify opportunities for improvement and implement practical solutions
• Passion for delivering exceptional customer experiences
• Bilingual (Afrikaans & English)
• Valid Driver’s License (Code 08)
• Willing to travel

Take the next step in your career with TWK Agri, a trusted leader in agriculture and beyond.

*The company can expire job adverts at any time at their own discretion.

**TWK Agri supports the principles of Employment Equity and reserves the right to prioritise candidates in line with our Employment Equity targets.