Concierge

Clicks Group; Bellville; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail pharmacy is seeking a dedicated Concierge for its 24HR Pharmacy in Bellville. The role involves assisting customers with medication inquiries, managing the handout counter, and providing assistance to those in need. Successful candidates will have Grade 12 and experience in a customer-facing role, along with strong communication and customer service skills. Join a dynamic team focused on delivering top-notch service in a busy pharmacy environment.

Qualifications

• Previous pharmacy, retail, sales or customer service experience in a customer facing role is essential.

Responsibilities

• Assist customers with prescription and OTC medication.
• Manage the handout counter and ensure pharmacist availability.
• Provide assistance to elderly or mobility-impaired customers.
• Answer incoming calls and take messages.
• Maintain hygiene standards at workstations.

Skills

Customer service excellence

Communication skills

Computer literacy

Pharmacy/Retail background

Numeracy skills

Selling skills

Merchandising skills

Education

Grade 12

Job description

Job Overview

Listing reference: click_023527

Listing status: Online

Apply by: 10 February 2026

Position Summary: Industry: Wholesale & Retail Trade; Job category: Other: FMCG, Retail, Wholesale and Supply Chain; Location: Bellville; Contract: Permanent; EE position: Yes

About Our Company

Clicks Group

Introduction

Are you passionate about customer service and interested in an exciting opportunity? Unicare is looking for a Concierge to join the Dispensary Support Department. This role will be based in the 24HR Pharmacy in Bellville, Cape Town.

Job Description

Job Objectives

• To assist and direct customers to the correct queue for prescription or over-the-counter (OTC) medication.
• To assist customers with opening customer profiles, linking their Clicks ClubCard, and updating customer information when required.
• To manage the handout counter by removing buzzers and ensuring there is always a pharmacist available to sign out medication.
• To direct customers to the coffee shop or seating area while waiting for medication.
• To provide special assistance to elderly, disabled, or mobility-impaired customers by directing them to the seating counter and notifying an assistant or pharmacist.
• To answer incoming telephone calls and take messages when pharmacists are unavailable.
• To collect and remove empty containers and ensure they are taken to the back area.
• To collect all signed-out parcels from the handout counter.
• To check parcels for blister packs, deliveries, and calling requirements.
• To record calling parcels in the calling book and ensure customers sign upon collection of medication.
• To ensure parcels are rung up by the cashier on the relevant account and placed in the designated crate for hospital driver collection.
• To scan, label, and file paperwork and script copies accurately.
• To ensure pharmacist and assistant nameplates are correctly displayed and updated according to shift changes.
• To check stationery levels daily for both day and night shifts.
• To ensure all workstations are sanitised and maintained to hygiene standards.
• To uphold high standards of customer service at all times.

Minimum Requirements

Education and Experience

• Essential: Grade 12
• Previous pharmacy, retail, sales or customer service experience in a customer facing role within a pharmacy/retail store operations environment (essential)

Job Related Knowledge And Skills

• Pharmacy/Retail background
• Knowledge of customer service excellence
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills
• Selling skills
• Merchandising skills

Competencies

• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Coping with Pressures and Setbacks

This role is expected to work shifts as per the roster.