Computer Operator Mr Price Group

Mr Price; Durban; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A retail company in Durban is seeking an IT Monitor to oversee IT systems and ensure smooth operations. Responsibilities include 24/7 data monitoring, incident management, and performing health checks. Candidates should have an IT Qualification and at least 1 year of support experience, along with strong Excel and SQL skills. Shift work is required.

Qualifications

• Minimum of 1 year IT support experience within a network or server monitoring role.
• Ability to work shifts (day, night, and weekends).
• Access to your own vehicle.

Responsibilities

• 24 / 7 monitoring of data transmission and critical jobs.
• Perform daily health checks and manage incidents.
• Fine-tune configuration for monitoring solutions.

Skills

Monitoring IT systems

Troubleshooting

Data management

Excel (Office365)

SQL understanding

Education

Relevant IT Qualification

Job description

Overview

You would oversee the running of IT systems, by monitoring, logging, troubleshooting, escalating, and reporting critical jobs, data transmission and environmental threats (power, floods, fire) to drive IT stability, minimise downtime and ensure all processes are completed timeously with quality.

Responsibilities

• 24 / 7 Monitoring of data transmission, critical jobs, relevant dashboards.
• Performing daily health checks
• Fine tuning of configuration to maintain performance and functionality of the monitoring solutions in place.
• Incident Management
• First line troubleshooting of incidents with specific focus on data management.
• Identifying, escalating and following up of Priority 1 incidents until closure to external vendors or internal departments detailing specifics of an issue on hand.
• Performing defined / documented tasks as per Company Run Controls.
• Complete special added tasks (mainly data related)

Qualifications

• You have a relevant IT Qualification (Or are currently studying towards one)
• You have a minimum of 1 year IT support experience within a network or server monitoring role
• Your Office365 skills are great, specifically in Excel
• You understand SQL and database structures
• You’re able to work shifts (day, night, and weekends)
• You have access to your own vehicle