Client Services Manager — Financial Services Center

Sanlam; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading financial services company in Johannesburg seeks a Client Services Manager to ensure high-quality service for clients and financial intermediaries. The role requires at least 3 years of management experience and strong communication skills. Responsibilities include team management, resolving client queries, and enhancing service quality. A degree or diploma with relevant experience is essential. Join us to build a successful career and contribute to a diverse and inclusive workplace.

Qualifications

• At least 3 years proven management experience.
• Relevant financial qualification will be a recommendation.
• Knowledge of Absa products and processes will be an advantage.
• Completed Regulatory Exams.

Responsibilities

• Manage the day-to-day operations of the client services team.
• Ensure excellent client service and resolve escalated queries.
• Recruit and manage staff performance.
• Deliver on contracted SLAs.
• Compile management information for capacity planning.

Skills

Strong relationship building skills

Team management skills

Problem-solving skills

Attention to detail

Client focus

Education

Grade 12/ Matric

Degree or Diploma

Tools

Excel

Job description

A leading financial services company in Johannesburg seeks a Client Services Manager to ensure high-quality service for clients and financial intermediaries. The role requires at least 3 years of management experience and strong communication skills. Responsibilities include team management, resolving client queries, and enhancing service quality. A degree or diploma with relevant experience is essential. Join us to build a successful career and contribute to a diverse and inclusive workplace.