Client Care Team Lead — Banking

Capitec Bank Ltd.; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A prominent financial institution in South Africa seeks an energetic individual to manage and lead a team, ensuring exceptional client experiences and adherence to all policies. Candidates should possess 3–5 years experience in a relevant environment, strong leadership, and communication skills, alongside requisite qualifications. The role demands effective team management, clear analytical abilities, and readiness to work flexible shifts while adhering to compliance in the banking sector.

Qualifications

• 3–5 years’ experience in a banking, retail, finance, or client-service environment.
• Preferred previous people-leadership experience and contact-centre experience.

Responsibilities

• Manage and lead a team to deliver on organisational objectives.
• Ensure exceptional client experience and adherence to policies.

Skills

Communications skills

Leadership skills

Computer literacy (MS Word, MS Excel, MS Outlook)

Attention to detail

Planning, organising and coordination skills

Analytical skills

Education

Grade 12 National Certificate / Vocational

Relevant tertiary qualification in Commerce or Management

Job description

A prominent financial institution in South Africa seeks an energetic individual to manage and lead a team, ensuring exceptional client experiences and adherence to all policies. Candidates should possess 3–5 years experience in a relevant environment, strong leadership, and communication skills, alongside requisite qualifications. The role demands effective team management, clear analytical abilities, and readiness to work flexible shifts while adhering to compliance in the banking sector.