Client Care Specialist – Inbound Call Center (Temporary)

Guardrisk; Johannesburg; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A leading insurance services provider is looking for a Client Care Advisor in Johannesburg. In this temporary role, you will deliver exceptional service and assist with inbound and outbound calls in the call centre. Ideal candidates will have a Matric, strong customer service skills, and at least one year of relevant experience. This position requires effective communication, attention to detail, and the ability to manage various customer inquiries calmly and professionally. Apply now to join a dynamic team and make impactful contributions.

Qualifications

• Minimum 1 year inbound call centre experience.
• Minimum 1 year administration experience.
• Previous gap cover or medical scheme servicing or administration experience would be advantageous.

Responsibilities

• Receive and manage calls in a professional manner.
• Handle premium and claims queries through the administration system.
• Make outbound calls as necessary and instructed.
• Provide support for overflow inbound emails.
• Ensure high customer service levels with colleagues and customers.

Skills

Excellent verbal communication

Attention to detail

Customer service orientation

Administration skills

Ability to manage difficult customers

Time management

Teamwork

Adaptability

Education

Matric

Customer servicing training or call centre skills

Tools

MS Office

Job description

A leading insurance services provider is looking for a Client Care Advisor in Johannesburg. In this temporary role, you will deliver exceptional service and assist with inbound and outbound calls in the call centre. Ideal candidates will have a Matric, strong customer service skills, and at least one year of relevant experience. This position requires effective communication, attention to detail, and the ability to manage various customer inquiries calmly and professionally. Apply now to join a dynamic team and make impactful contributions.