Client Care Inbound Advisor

OUTsurance; Centurion; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance company in South Africa is seeking an enthusiastic customer service representative to manage incoming calls from clients. The role involves addressing queries and complaints while also upselling services to enhance client premiums. The ideal candidate will have strong sales and customer service experience, possess the FAIS Regulatory Exams (RE5), and align closely with the company’s values. Competitive benefits and a supportive work environment are provided.

Benefits

Medical Aid

Pension fund

Group life and Disability benefits

Wi-Fi on campus

Emergency Panic-Assist through the OUTurance app

Casual Dress Code

Onsite Clinic, Canteen, and Sports facilities

Maternity Expressing Rooms

Prayer Rooms

Qualifications

• Extensive sales and customer service experience is essential.
• Previous call center experience - preferably in a client-centric or sales environment.
• Experience in the insurance industry is advantageous.

Responsibilities

• Service incoming calls from existing clients efficiently and professionally.
• Upsell during each call to increase premiums in line with quality standards.
• Align work values with OUTsurance values of service, honesty, and passion.

Skills

Interpersonal and communication skills

Negotiations

Education

FAIS Regulatory Exams (RE5)

Job description

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.

Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.

What do you get OUT?

• OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.

We offer our employees:

• A winning, fun and inclusive company culture that embraces diversity.
• Great Rewards and Recognition programs.
• Benefits (Medical Aid, Pension fund, Group life and Disability benefits)Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
• Wi‑Fi on campusand Emergency Panic‑Assist through the OUTurance app
• A chance to give back (Staff Helping SA OUT volunteer program) and much more…
• Casual Dress Code
• Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank
• Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities
• Maternity Expressing Rooms
• Prayer Rooms

Job Description

Service incoming calls from existing clients, be it general queries or complaints in an efficient, professional, competent manner, to upsell on every individual call to the existing client, with the purpose of increasing the premiums, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.

Qualifications

• FAIS Regulatory Exams (RE5) is essential

Additional Information

Required Competencies & Personal Attributes:

• Extensive Sales and Customer service experience is essential
• Previous call centre experience - preferably in a client centric or sales environment
• Previous experience in the insurance industry would be advantageous
• Responsible to up‑sell existing policies
• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.
• Preferably a candidate with experience in short term insurance.
• Preferably a candidate that has worked in a role where their salary was based on a commission structure.

Attributes:

• Client service oriented
• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Judgment/Problem solving
• Integrity
• Tolerance for stress
• Ambitious
• highly motivated
• Driven
• Work independently when required

Skills:

• Interpersonal and communication skills
• Negotiations

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.