Claims Specialist: Client-Focused & Process Leader

RBS Insurance Brokers; Gqeberha; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance brokerage is looking for a professional to manage claims administration. You will oversee claims processes, ensuring compliance and effective communication with clients. Strong relationships with stakeholders are crucial for meeting satisfaction targets. The role emphasizes cost control and documentation management while supporting the team's productivity and overall process improvement. Opportunities for continuous development are also encouraged within the company values.

Responsibilities

• Manage end-to-end claims process according to company standards and regulatory requirements.
• Ensure clear communication with clients and stakeholders throughout the claims lifecycle.
• Contribute to controlling claims costs and maintaining documentation.
• Handle recoveries and fraud concerns promptly.
• Pursue continuous development in line with company values.

Job description

A leading insurance brokerage is looking for a professional to manage claims administration. You will oversee claims processes, ensuring compliance and effective communication with clients. Strong relationships with stakeholders are crucial for meeting satisfaction targets. The role emphasizes cost control and documentation management while supporting the team's productivity and overall process improvement. Opportunities for continuous development are also encouraged within the company values.