Claims Administrator (Insurance)

CareerCare-SA; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable insurance provider in Pretoria is seeking a highly organised Claims Administrator. The successful candidate will handle claims processing, validate documentation, and ensure a compassionate customer experience in line with company standards. Required qualifications include a Matric and advantageous insurance qualification experience in a similar role. This position offers the opportunity to contribute to a dynamic team dedicated to fair service delivery.

Qualifications

• Matric (Grade 12) is essential.
• A relevant insurance-related qualification is highly advantageous.
• Proven experience (1-2 years) in a claims administration or similar insurance role.

Responsibilities

• Serve as primary contact for all claims inquiries.
• Accurately capture and register new claims on internal systems.
• Collect, validate and verify all required claim documentation.

Skills

Administrative skills

Attention to detail

Proficiency in Microsoft Office

Education

Matric (Grade 12)

NQF 4 in Short-Term Insurance

Tools

Insurance management systems

Job description

Claims Administrator (Insurance) job vacancy in Pretoria.

a well-established and reputable insurance provider within the South African market, known for a commitment to fair and efficient service. They are seeking a diligent and organised Claims Administrator to join their dynamic claims department.

The successful candidate will be the first point of contact for clients in distress, playing a critical role in processing claims, validating information, and ensuring a smooth and empathetic customer experience that upholds the company’s high standards.

Duties and Responsibilities:

• Serve as primary contact for all claims inquiries
• Accurately capture and register new claims on internal systems
• Collect, validate and verify all required claim documentation
• Liaise with assessors, repairers and service providers
• Ensure compliance with SOPs, SLAs and FAIS regulations
• Maintain regular client communication on claim status

Requirements:

• Matric (Grade 12) is essential.
• A relevant insurance-related qualification (e.g., NQF 4 in Short-Term Insurance) is highly advantageous.
• Proven experience (1-2 years) in a claims administration or similar insurance role.
• Familiarity with the South African insurance regulatory environment (FAIS).
• Strong administrative skills with exceptional attention to detail.
• Proficiency in Microsoft Office and experience with insurance management systems.