Cellular Consultant

Pepkor Lifestyle; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent retail service provider in KwaZulu-Natal is seeking a dedicated professional to provide cellular services and products that meet customer requirements. The ideal candidate will have 1-2 years of retail experience and proficiency in MS Office. Responsibilities include maximizing profitability through contracts, promoting products, and managing customer relations effectively. Join us and make a difference in customer satisfaction and service excellence.

Qualifications

• 1-2 years working experience in the retail industry.
• Contracts Services product knowledge required.
• MS Office proficiency.

Responsibilities

• Maximise the profitability of the Business Unit by achieving individual contracts targets.
• Promote contract products to customers.
• Action the contracts applications process.

Skills

Management Information Systems

Customer Service orientated

Attention to detail

Telephone etiquette

Target driven

Education

Matric

Tools

SAP Systems

Vodacom C3D

MTN Ilula & OMS

Telkom CRM

PayJoy

Vumatel

Job description

Purpose of the Role

To provide customers with cellular services and products in order to satisfy customer requirements and maximize the Business Units profitability

Key Outputs

1. Maximise the profitability of the Business Unit by achieving individual contracts targets.
2. Promote contract products to customers in order to maximise the value and profitability of the Business Unit
3. Action the contracts applications process in line with required process
4. Deal with customers in a customer centric manner
5. Effective self-management and teamwork

Minimum Requirements

• Matric
• 1 – 2 years working experience in the retail industry
• Contracts Services product knowledge
• Risk management
• MS Office Proficiency
• Written and verbal communication skills
• Interpersonal skills

Skills & Knowledge

• Management Information Systems
• SAP Systems, Vodacom C3D, M2, MTN Ilula & OMS, Telkom CRM , AVS, PayJoy & Vumatel
• Credit Services Sales Acumen
• In-depth knowledge of IC Polices, Practices, Processes and Procedures
• IC Business Operating Model
• Expressed and implied ethical responsibilities
• Team work
• Customer Service orientated
• Attention to detail
• Telephone etiquette
• Target driven

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!