Call Centre Team Leader - Sales & Service Excellence

Globevest Placements (Pty) Ltd.; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A notable recruitment firm is seeking a Call Centre Supervisor in Gauteng, South Africa. The ideal candidate will manage a team, drive sales, and ensure high-quality customer service. Key qualifications include a Matric certificate and 3-5 years of Call Centre experience, particularly in leadership roles. This position requires strong analytical skills and the ability to work well under pressure while fostering a customer-focused environment.

Qualifications

• 3–5 years of Call Centre experience, preferably in leadership.
• Good command of the English language.
• Ability to work under pressure.

Responsibilities

• Manage the Call Centre team effectively.
• Drive sales and service collaboration with other teams.
• Monitor and maintain quality of calls.

Skills

Call Centre Management

Sales Target Achievement

Analytical Thinking

Leadership

Customer Service Focus

Education

Matric

Post matric qualification (Diploma/Degree)

Tools

Call Centre Systems

MS Excel

Job description

A notable recruitment firm is seeking a Call Centre Supervisor in Gauteng, South Africa. The ideal candidate will manage a team, drive sales, and ensure high-quality customer service. Key qualifications include a Matric certificate and 3-5 years of Call Centre experience, particularly in leadership roles. This position requires strong analytical skills and the ability to work well under pressure while fostering a customer-focused environment.