Call Centre Sales Agent - UK (Pipeline)

Outworx; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading sales company in Cape Town is seeking Sales Agents for a full-time position supporting a UK campaign. The role requires both teamwork and individual efforts to meet sales targets, convert new customers, and retain existing clients. Key responsibilities include identifying client needs, providing tailored solutions, and ensuring compliance with regulations. Ideal candidates should possess strong customer service skills and a proven sales background.

Qualifications

• Strong ability to build rapport and engage with customers.
• Experience in sales and customer service roles is preferred.
• Competence in identifying customer needs and providing solutions.

Responsibilities

• Complete fact-finding tasks to identify clients’ requirements.
• Determine suitable products or services for customer needs.
• Handle objections and finalize sales effectively.
• Support lead generation and follow existing customer accounts.

Skills

Customer service skills

Sales techniques

Ability to handle objections

Lead generation

Job description

Outworx is looking for Sales Agents for a leading International UK campaign.

This is a full-time, on-site UK Sales Advisor role located in Cape Town, CBD. You will be required to work as part of a team and individually to provide support to the relevant sales department clients to ensure conversion of new business, service of existing clients and retention of renewals to achieve and delivery company income targets (KPI’s) in accordance with company procedures and complaint and regulatory requirements.

Roles and Responsibilities

• Complete the key task of “fact finding” to identify clients’ requirements and to provide the best level of product/service to fulfil their needs.
• Using the information gathered, determine which product/ services will be best suited for the customer's needs.
• Discuss any “additional” needs or services to ensure that all requirements are satisfied.
• Ability to build rapport and to handle objections to close on sales.
• Identify all potential cross sales and up sell opportunities, referring to other departments where necessary.
• Using the product and customers' needs to convert a potential customer into a sale
• Being able to provide solid customer service as well as upsell using benefits and customer needs
• Assist and support in the generation of new leads and enquiries

Compliance

• Adhere to treating customers fairly (TCF) at all times
• Comply with all regulations as set by the FCA and be aware of and adopt any changes in regulatory practice through attending appropriate training and maintaining competence in the relevant area.
• Follow and comply with all scripting set out by the company in line with the FCA guidelines.