Call Centre Operator

University of Fort Hare; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent educational institution in Johannesburg is seeking a Senior Student Recruitment Call Centre Operator to enhance student enrollments through telesales engagement and lead conversion. The successful candidate will manage prospective student interactions and provide operational support to the admissions team during peak registration periods. Ideal candidates will have 1–2 years of experience in telesales or student recruitment, possess excellent communication skills, and be proficient in CRM systems. Join an institution committed to continuous improvement and a student-centric approach.

Qualifications

• 1–2 years’ experience in telesales, student recruitment, customer service, sales, marketing, or administration.
• Proven experience working with CRM or student management systems.

Responsibilities

• Initiate telephonic contact with prospective students in line with recruitment targets.
• Conduct comprehensive needs analyses to identify suitable programmes of interest.
• Schedule, confirm, and reschedule student consultations.
• Conduct structured follow-up calls to nurture and close prospective student leads.
• Ensure database integrity through consistent and accurate data capturing.

Skills

Excellent verbal communication skills

High levels of accuracy in typing and data capturing

Strong organisational and administrative ability

Target-driven with a results-oriented mindset

Ability to work effectively in a fast-paced call centre environment

Education

Matric (essential)

Relevant tertiary qualification (advantageous)

Tools

CRM or student management systems

Job description

Monthly Cost To Company (Market related)

The Senior Student Recruitment Call Centre Operator plays a key role in driving student enrollments through high-quality telesales engagement and lead conversion. As a senior member of the recruitment call centre, the incumbent is responsible for managing prospective student interactions, conducting needs analyses, supporting admissions processes, and contributing to recruitment targets. This role also provides operational support to the Head: Student Recruitment and Admissions team, particularly during peak registration periods, and contributes to continuous improvement in recruitment and data management processes.

Key Responsibilities

• Initiate telephonic contact with prospective students in line with recruitment targets and service standards.
• Conduct comprehensive needs analyses to identify suitable programmes of interest.
• Perform preliminary assessments against admission criteria and flag complex cases where required.
• Explain the consultation and application process clearly and professionally to prospective students.
• Schedule, confirm, and reschedule student consultations to optimise conversion.
• Conduct structured follow-up calls to nurture and close prospective student leads.
• Maintain a professional, persuasive, and student‑centric approach across all interactions.
• Accurately capture and update prospective student information on the system.
• Manage and respond to assigned leads efficiently and within agreed turnaround times.
• Ensure database integrity through consistent and accurate data capturing.
• Support the Admissions team by assisting with the capturing of registration documentation during peak periods.
• Assist the Head: Student Recruitment with recruitment‑related, administrative, and marketing support tasks.
• Collaborate closely with Admissions and Recruitment teams to ensure a seamless student journey.
• Contribute to achieving team and individual recruitment targets.
• Identify common objections, trends, or challenges in the recruitment process and elevate insights to management where appropriate.

Minimum Requirements

• Matric (essential).
• Relevant tertiary qualification (advantageous).
• 1–2 years’ experience in telesales, student recruitment, customer service, sales, marketing, or administration.
• Proven experience working with CRM or student management systems.

Key Competencies & Skills

• Excellent verbal communication skills, particularly telephonic engagement.
• High levels of accuracy in typing and data capturing.
• Strong organisational and administrative ability.
• Target‑driven with a results‑oriented mindset.
• Professional, confident, and student‑focused approach.
• Ability to work effectively in a fast‑paced, high‑volume call centre environment.

Please note that only suitable candidates will be contacted.