Business Systems Support Specialist

M3 Human Capital Management (Pty) Ltd; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An agricultural enterprise based in Ceres is looking for a proactive individual to provide application support and system administration. The role involves maintaining business applications, user assistance, troubleshooting, and system enhancements. Candidates should have a diploma in IT or a related field and 2-4 years of experience in supporting enterprise applications. Proficient SQL knowledge and ability to travel between locations are required. This position contributes to optimizing business operations.

Qualifications

• 2-4 years’ experience supporting enterprise applications.
• Working knowledge of SQL for data troubleshooting.
• Understanding of databases, APIs, and system integrations.

Responsibilities

• Provide tier 1 & 2 support for critical applications.
• Serve as primary contact for user queries and training.
• Perform configuration changes and system enhancements.
• Maintain records ensuring data integrity and compliance.

Skills

Application support

System administration

SQL

Excel expertise

ITIL processes

Education

Diploma/Degree in IT or related field

Job description

Please note that M3 is hiring on behalf of another company.

Laastedrif Agri (Pty) Ltd., is an established, commercial agricultural enterprise, specialising in the cultivation of fresh fruit and vegetables. Laastedrif is based in Ceres and serves a range of local supermarkets as well as international markets.

Laastedrif is seeking a proactive and technically skilled individual to maintain, support, and optimise their suite of business applications. This role will serve as the link between end-users, IT, and vendors – ensuring applications operate efficiently and meet business needs.

The successful candidate will handle system administration, user support, troubleshooting, configuration, testing, and monitor enhancements for key business systems such as ERP, Payroll & HR, Fuel Management, Time and Attendance, etc.

Key responsibilities will include (but not be limited to):

• Application Support & Maintenance: Provide tier 1 & 2 support for critical applications; troubleshoot issues, identify causes, and ensure timely resolution; monitor system performance; manage user accounts and permissions; escalatie complex issues to vendors or internal development teams when needed.
• User Assistance & Training: Serve as primary contact for user queries; document and maintain user guides, SOP’s; provide end-user training and onboarding for new features and systems; analyse user feedback to drive improvement.
• System Configuration & Enhancements: Perform configuration changes; form customisations and workflow updates; participate in testing, upgrades, and patch management; collaborate with IT & vendors to deploy new functionalities and ensure system integration.
• Governance & Documentation: Maintain records of changes and incidents; ensure data integrity, and compliance to IT policies; support development of application monitoring and reporting tools.

Minimum requirements:

• Diploma/Degree in IT, Computer Science, Business Systems, or a related field;
• 2-4 years’ hands‑on experience supporting enterprise applications (business application support, system administration, or IT support);
• Working knowledge of SQL for querying and troubleshooting data issues;
• Familiarity with ITIL processes, incident management, and change control;
• Understanding of databases, API’s, and system integrations;
• Strong Excel and reporting skills;
• Valid driver’s license and own reliable transport to travel between the head office and farms.

Advantageous:

• Basic scripting knowledge (Powershell / VBA);
• Experience supporting financial or ERP systems in a corporate environment;
• Experience in business process mapping and requirements gathering.

Applications will be considered in terms of the Employer’s Employment Policy and Employment Equity objectives.

Please apply online at www.m3online.co.za before 09:00 on 19 January 2026.

For general enquiries, contact our team at M3 Human Capital Management on 021 863 1444.

Please note that only shortlisted candidates are contacted. If you don’t hear from us within two weeks of the closing date, please assume that your application was unsuccessful.