Business Process and Automation Specialist (George, Western Cape)

dotsure.co.za; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A forward-thinking insurance company in South Africa seeks a skilled professional to drive digital transformation and process optimization. You will leverage your expertise in automation and project management to enhance customer experiences and streamline operations. Ideal candidates have over 2 years of experience in similar roles and a relevant formal qualification. The company promotes innovation, meaningful relationships, and personal growth. This is a permanent position based in George, Western Cape.

Benefits

Growth-first environment

Innovative culture

Enriching work environment

Team celebrations and events

Qualifications

• 2+ years in process improvement or automation roles.
• Naturally solutions-driven and proactive.
• Excels at collaborating across teams.

Responsibilities

• Drive transformation within the Digital Roadmap by digitising and scaling operations.
• Identify improvements and recommend scalable automation.
• Optimize operations for better customer experience.
• Lead tech evaluation and collaborate on vendor selection.
• Design KPIs and monitor workflows based on real-time data.
• Work with AI specialists on data flow automation.
• Engage cross-functionally to redesign workflows.

Skills

Process improvement

Automation

Collaboration

Problem-solving

Customer experience optimization

Education

Formal qualification in Industrial Engineering, Information Systems, Computer Science, Business Management

Job description

At Dotsure, we’re digital disruptors at heart, boldly innovating insurance in South Africa.

Our purpose? We create Soft Landings, empathetic, meaningful experiences for customers, communities, and each other. That’s our reason for being Dotsure.

Simplicity, service excellence, and storytelling guide everything we do: we aim to build lasting fans, not just policyholders.

What You’ll Do

• Drive transformation within our Digital Roadmap by digitising and scaling operations.
• Identify improvements: Analyse processes, recommend scalable automation aligned with long‑term strategy.
• Optimize operations: Boost lead handling, query resolution, contact centre efficiency, and customer experience.
• Lead tech evaluation: Collaborate with IT, Data, Softsure, and business units on vendor selection and tech integration.
• Track performance: Design KPIs, monitor workflows, and refine based on real‑time data.
• Champion automation: Work with AI specialists to map and implement data flow automation across departments.
• Reengineer processes: Engage cross‑functionally, redesign workflows, and ensure automation fits overall company goals.

Your Experience

• Has 2+ years in process improvement or automation roles.
• Holds a formal qualification in Industrial Engineering, Information Systems, Computer Science, Business Management, or equivalent.
• Is naturally solutions-driven, proactive, and excels at collaborating across teams.
• Loves simplifying complexity while maintaining service excellence, the very spirit of Dotsure’s values.

Why You’ll Love Working Here

• Purpose‑led impact: Help deliver Soft Landings to customers and communities through impactful digitisation and operational excellence.
• Innovative culture: At Dotsure, automation isn’t just technical, it frees creativity and strategic thinking.
• Human touch matters: Though we automate relentlessly, we never lose sight of empathy, building relationships, not just systems.
• Growth‑first environment: Senior leaders commit to investing in our people’s learning and career paths.
• Fun meets focus: We work hard, and also enjoy events like pet expos, team celebrations, and birthday traditions, a culture where serious work meets joyful experiences.

Apply Today

If you’re eager to optimise processes, shape our digital future, and create meaningful outcomes, in a company driven by innovation, kindness, simplicity, and standout service, then we’d love to hear from you.

To apply, please submit your application today. Let's build the next chapter of transformation together.

This position is based in George, Western Cape.

The position will be filled in line with the Dotsure Ltd culture, values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under‑represented.

Work Level: Skilled
Job Type: Permanent
Salary: Market Related
EE Position: No
Location: Western Cape