Business Analyst (Sales and Distribution)

Vector Logistics Limited; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading logistics firm is seeking a Business Analyst in Midrand to support its Sales and Distribution processes. The ideal candidate will assist with SAP issues, manage projects, and enhance reporting capabilities. A degree in Information Technology or a related field is required, along with a minimum of 2-4 years’ experience in relevant business functions. The role demands analytical thinking and strong interpersonal skills to ensure efficient solutions and user training within the company.

Qualifications

• Minimum of 2-4 years' experience in an IT or related business function.
• Valid Code EB driver's license required.
• Demonstrated success in project management.

Responsibilities

• Assist end users with SAP issues in Sales & Distribution.
• Identify IT application solutions for business requirements.
• Develop and enhance reports for the SAP S&D module.

Skills

Project management

Analytical thinking

Interpersonal

Problem solving

SAP S&D knowledge

Education

Degree in Information Technology / BCom

Tools

MS Office

SAP S&D module

Job description

Business Analyst (Sales and Distribution)

Permanent

Midrand

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can‑do people at the forefront, our assets become your assets, our service your solutions.

Vector’s vehicle fleet includes a food industry first in ‘multi‑temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

To work in conjunction with the Business to identify, design and specify application solutions that meet the Business requirements and achieve the Business benefit; and to facilitate the implementation of identified solutions utilizing recognized project management methodologies.

Key Responsibilities

SAP End‑User Support

• Assist end users to resolve SAP (Sales & Distribution) related issues across the Vector Business.
• Resolve calls logged on service management system within agreed SLA.
• Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues related to the Sales and Distribution (S&D) module.
• Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new System functionality.
• Create and maintain user training manuals and e‑learning material in conjunction with the business (super users) and learning team.
• Conduct user assessments with the business users following training or as required.
• Analyze reports on user knowledge and skills gaps provided by the learning team to identify training needs.
• Work in conjunction with the learning department to roll out ongoing end user training as required.

System Opportunity Identification

• Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within S&D.
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager.

Application Development, Enhancement and Implementation

• Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements for S&D.
• Review and analyze technical specification documents prior to sign off by the Applications Manager and handover to developer(s).
• Execute on small Business projects requiring IT systems implementation.
• Meet with relevant Business representatives to establish, understand and document detailed Business requirements to be met by the project.
• Compile and agree a scope definition document as well as functional specification document and ensure that full sign off is achieved prior to implementation.
• Assist with the calculation of the business case and return on investment with relevant Business users and stakeholders.
• Prepare the project plan by engaging all relevant parties.
• Plan for project‑related hardware and software requirements by liaising on an on‑going basis with the infrastructure team and external software supplier(s).
• Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans).
• Ensure constant communication with developers and full testing of the solution and identify and resolve problems or constraints prior to user acceptance testing.
• Work in conjunction and communicate with the Business to implement the system.
• Report on realization of the Business case and identified KPI’s.
• Provide post‑implementation support to all end‑users.

SAP User Profile Maintenance

• Communicate with authorizations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
• Authorize user access for new and existing users via the User Authorization Request (UAR) workflow.
• Assist with resolving user profile audit queries.

System Auditing

• Conduct regular system compliance audits for the S&D module.
• Report on system non‑compliance by users to the Applications Manager.
• Identify and highlight business risk to the Applications Manager as a result of non‑compliance.
• Recommend compensating controls to the Applications Manager.

Reporting

• Develop appropriate reports for the SAP S&D module as requested by the Business.
• Maintain and proactively enhance reports.
• Run reports in the system as required by the Business.

Technical Expertise

• Provide ongoing advice and support on best practice to ensure continuous improvement within Business systems and applications.
• Develop specialist knowledge of the SAP S&D module, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.

Teamwork and Self‑Management

• Take ownership and accountability for tasks and activities and demonstrate effective self‑management in terms of planning and prioritising, and self‑development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and client’s expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others utilizing available training opportunities.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.

KPI’s

• SAP S&D end user satisfaction rating.
• Efficacy of liaison between the Business and service provider(s).
• Achievement of project brief, deliverables and timelines.
• Achievement of continuous business improvement targets.
• SAP end user training coverage and impact on productivity.
• SAP user profiles alignment with roles.
• Resolution of system non‑compliance.
• System audit coverage.

Key Relationships

Internal

• Management teams across Vector.
• Group IT.
• Operational managers across the Business.
• Audit team.
• Cross functional project teams.
• Technical teams.

External

• Supplier representatives and consultants.
• Auditors.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Degree in Information Technology / BCom.
• Minimum of 2‑4 years’ experience within the relevant business function or information technology environment.
• Demonstrated success in managing projects relating to superior performance and continuous improvement.
• Valid Code EB drivers' licence.

Skills and Competencies

• Behavior Standards.
• Be brilliant at the basics.
• Face the brutal facts.
• Smash the silos.
• Lead with integrity, respect and energy.
• Be curious and challenge for change.
• Take accountability for results and people.

Knowledge

• Business principles.
• Business Process understanding.
• System analysis skills.
• Excellent end user knowledge in the SAP S&D module.
• Demonstrated business and system knowledge (preferably within the SAP SD module).

Skills

• Planning and organization.
• Negotiation.
• Project management.
• Advanced end user computer skills (MS Office, Project, Visio etc.).
• Verbal and written communication.
• Report writing.
• Interpersonal.
• Logical thinking.
• Innovative thinking.
• Problem solving.
• Critical thinking.
• Decision‑making.
• Analytical and evaluative thinking.
• Market research.
• Forecasting.
• Ability to gather data and compile information.

Attributes

• Assertive.
• Business process knowledge.
• Tolerant of stress and pressure.
• Attention to detail.
• Deadline driven.
• Able to prioritize.
• Able to leverage technology.
• Organizational awareness.
• Commitment to building strong business relationships with suppliers / consultants and the business.
• Effective communication.
• Ability to interface and demonstrate leadership both internally and externally.
• High‑energy self‑starter as well as collaborative team player.

Vector Logistics supports the principles of Employment Equity and is committed to building a diverse and inclusive workplace. Preference will be given to candidates from designated groups in line with our Employment Equity Plan.

If you have not heard from us within 3 to 4 weeks after submitting your application, please consider your application unsuccessful on this occasion. We truly appreciate your interest in joining the Vector team and encourage you to stay connected for future opportunities that may align with your skills and career journey.

We look forward to hearing from you!