Business Analyst Practice Lead

PSG Konsult Ltd; Centurion; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading financial services organization seeks a Business Analyst to lead their newly established Business Analyst Practice. This role includes defining methodologies, overseeing daily operations, and managing the BA team. Ideal candidates should have a BCom/BSc degree, at least 5 years of Business Analysis experience in the financial services sector, and a minimum of 2 years in a team leadership role. Strong proficiency in Microsoft technologies and excellent analytical skills are essential for success in this position.

Qualifications

• Minimum of 5 years' Business Analysis experience in the financial services industry (preferable Short-term insurance).
• Minimum of 2 years Team Leadership experience.
• 5+ years’ experience of integration knowledge (industrial design, integration between on-premise and cloud).

Responsibilities

• Define methodologies, techniques, and tools for business requirements.
• Establish standards and best practices for business analysis.
• Facilitate workshops and document business requirements.
• Analyse data and processes to identify improvements.

Skills

Analytical thinker

Planning and organizing skills

Problem solving and analysis

Interpersonal skills

Education

BCom / BSc degree

Tools

Microsoft technologies (Windows, SharePoint, MS-365, MS-Teams, Power Apps)

Job description

Job Location:

Application Deadline: February 28, 2026

Job Description

• The primary objective of this role is to assume leadership in the Business Analyst Practice. The Business Analysts Practice is a recent addition, and the successfulោកis expected to collaborate closely with a team of Business Analysts to strengthen and refine this function

Responsibilities

• Defining the methodologies, techniques, and tools that Business Analysts (BAs) should use to gather, document, and analyse business requirements.
• Establish a set of cia standards and best practices for performing business analysis.
• Facilitating workshops, collecting, and documenting business requirements
• Analyse data, processes, and systems to identify areas for improvement or optimization.
• Encouraging collaboration and effective communication among BAs, other departments, stakeholders, and project teams. This can include regular meetings, knowledge sharing.
• Providing templates and guidelines for documenting requirements, process flows, use cases, and other relevant business analysis artifacts.
• Ensuring that business analysis activities align with project management processes and timelines, helping to define and prioritize requirements for projects.
• Management and Oversight

Specifications and Documentation

• Ensure business and technical specifications and user stories providedойн to technical teams are complete, accurate, and unambiguous.
• Manage and oversee requirements gathering, analysis, documentation, and implementation activities.

Service Desk and BA Team Operations

• Oversee daily operations of the service desk, including resource management, prioritization, and adherence to service level agreements (SLAs).
• Work closely with PSG Group ITSM manager IT Operations team
• Manage and guide the BA team, ensuring efficient delivery of projects and tasks.
• Business Analysis and Delivery

Planning and Requirements

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If necessary, take ownership of deployment processes, ensuring successful transition of development items into production environments.

Role Fulfilment

• Perform the responsibilities of a Business Analyst in both existing and upcoming projects.
• Facilitate workshops for requirements gathering and analysis to ensure alignment with business objectives
• Develop user stories and related documentation to eliminate potential for miscommunication, misinterpretation, or misunderstanding, reducing rework and time wastage.
• Change Management

Coordination and Representation

• Act as Change Manager, coordinating changes within the ST Admin environment.
• Organize and lead CAB (Change Advisory Board) meetings within ST Admin and represent ST Admin in Group CAB meetings.

Minimum requirements

• BCom / BSc degree
• Minimum of 5 years' Business Analysis experience in the financial services industry (preferable Short-term insurance)
• Minimum of 2 years Team Leadership experience
• 5+ years’ experience of Microsoft technologies (Windows, SharePoint, MS-365, MS-Teams, Power Apps, etc.).
• Integration knowledge ( industr design, integration between on-premise and cloud and multiple service provider platforms)

Competencies required

• Analytical thinker
• Planning and organizing skills
• Problem solving and analysis
• Interpersonal skills

Deadline: 8th January, 2026