Business Analyst (Midlevel To Senior)

Cape National Recruitment Pty Ltd; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment firm in South Africa seeks an experienced professional to analyze business processes and implement solutions within the Information Technology division. You will provide a trusted advisory role, manage application support, change management, and contribute to continuous improvement initiatives. The ideal candidate has a relevant bachelor's degree, ITIL 4.0 certification, and at least 5 years of project implementation experience. Excellent communication and analytical skills are essential.

Qualifications

• Minimum 5+ years relevant experience in project implementation and support.
• Strong understanding of business processes and agricultural business systems.

Responsibilities

• Analyse business processes and map them to the relevant system.
• Support delivery of better value and identify unnecessary complexity.

Skills

Strong Change Management and Training skills

Excellent client-facing skills

Strong analytical skills

Strong organizational skills

High level of attention to detail

Education

Relevant bachelor's degree

ITIL 4.0 certification

Tools

MS Office

Job description

MAIN PURPOSE OF ROLE AND GENERAL ROLE EXPECTATIONS

Be a trusted advisor in best practice business processes and solutions you are assigned to. To analyse business processes and map them to the relevant system. Be actively involved in identifying process improvements, introducing new solutions to simplify and/or introduce efficiencies, elicit business requirements, and design effective solutions to meet the business needs. Configure and test the system in the relevant module(s) to ensure alignment with the business processes and business requirements. Provide a support function, including training and project delivery and project management, depending on the nature of the Business Request / Project. Change Management and Training, inclusive of the development of training material must also be provided. This position reports to the Enterprise Applications manager or his / her delegate.

Division

Information Technology

Required Minimum Education / Training

Relevant bachelor's degree and / or 7 Years' Experience ITIL 4.0

Required Minimum Work Experience

Minimum 5+ years relevant experience Project implementation and support experience (an advantage)

Key Performance Areas

• Solution Roadmap, Design & Architecture
• Continuous Improvement
• Application Support
• Collaboration & Business Support
• Project Support & Change Management

Governance, Compliance, and Security

Leadership, Development, and Teamwork. Business process knowledge including the ability to document these processes.

Technical Knowledge / Competencies

• Strong Change Management and Training skills
• Strong understanding of Integration impacts, standard solutions & best practice without customising
• Strong MS Office
• Knowledge of agricultural industry (an advantage)
• Excellent working knowledge of business processes and agricultural business systems where applicable
• Excellent client-facing skills, takes time to establish underlying needs of client beyond those initially expressed.

Behavioural Competencies

• Excellent administration skills – must compile training material and train users.
• Strong analytical skills – excellent client-facing skills, takes time to establish underlying needs of client beyond those initially expressed.
• A strong proponent for change – ability to communicate concepts in a concise and eloquent form to management and to cross functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
• Excellent communication skills – maintains confidentiality, shares ideas and information, facilitates discussions and transfers knowledge to diverse audiences to achieve collective objectives.

Additional Skills and Qualifications

• High level of attention to detail and quality driven
• Focused on closing out objectives
• Flexibility and adaptability – challenge the norm, with a view to improve platform solutions and user experience.
• Innovative and creative ideas driving value in the application and business.
• High level of integrity and reliability.
• Structured logical thinking and dynamic problem solver.
• Strong organizational skills, patience, stress tolerance, perseverance.
• Analytical/problem solving ability, ability to discern urgent situations and prioritise accordingly.

Core Responsibilities – Solution Roadmap, Design & Architecture (Sections 1-4)

1. Facilitate and, where applicable, execute analysis of functional requirements and business requirements, identifying and proposing solutions according to best practice and software standards defined by company IT.
2. Identify opportunities to integrate applications and feed them into the company IT backlog.
3. Demonstrate continuous programming efficiency: structured coding, code re-usability and reduction of hardcoding.
4. Support delivery of better value and greater efficiency through identification of unnecessary complexity within business processes and better ways of working.

Core Responsibilities – Continuous Improvement (Section 5)

Promote and contribute to the development of a culture of continuous improvement across the Group, proactively identify opportunities to improve current solutions and processes, drive potential cost reductions and participate in team actions where new projects / technologies / mobility apps / innovations are investigated.

Core Responsibilities – Application Support (Section 6)

Manage, support, monitor all application areas assigned to you, ensure full compliance to the company SDLC policy across all projects and change requests. Problems and issues resolved quickly and effectively with no repeat of the issue unless accepted by the business and work‑around is in place.

Core Responsibilities – Collaboration & Business Support (Section 7)

Interact and build relationships with the business community at various levels, enforce the implementation and use of the Service desk for all Service requests and incidents, monitor support and incident tickets through the use of the company Service Desk ensuring minimal service interruption within agreed SLA and agreed CSAT ratings.

Core Responsibilities – Project Support & Change Management (Section 8)

Provide comprehensive training and training documentation as agreed per change request or project, lead and contribute towards the establishment of a project plan, specifications, and resource requirements of the optimisation projects, assist project team members in compiling project associated documentation.

Core Responsibilities – Governance, Compliance, and Security (Section 9)

Ensure cooperation with all audit teams, resolve all relevant Business Application audit actions within agreed timelines, ensure compliance to Change Control process by all parties making changes to applications within the company environment, and implement and adhere all legal compliance obligations as determined by the company Legal Department.

Core Responsibilities – Development and Teamwork (Section 10)

Participate and contribute to the IT team dynamics as a whole, coach, facilitate, mentor, solve work problems across the IT team, effective and timeous leave planning, cross‑skilling amongst team members in order to provide an uninterrupted service.

Legal Compliance Statement

Equal Opportunity Employer – non‑discrimination notice and compliance with applicable EEO and labor laws.