Business Analyst (GLR)

Parvana; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services firm in Johannesburg is looking for a candidate with 3-5 years of relevant experience to manage and participate in all phases of the Software Development Life Cycle (SDLC). Ideal applicants will have strong client service management skills, experience with project management, and excellent attention to detail. The company values continuous learning and offers a supportive team culture. This role demands effective communication and problem-solving abilities.

Qualifications

• 3-5 years of relevant experience required.
• Expertise in Systems Development Life Cycle (SDLC) and project management processes is essential.

Responsibilities

• Collaborate with clients, IT, and internal business areas for system solutions.
• Provide first-line system and business process support.
• Manage all phases of the Software Development Life Cycle (SDLC).
• Perform system/environment administration and release management.
• Identify and implement service quality and productivity improvements.

Skills

Strong client service management

Attention to detail

Communication skills

Interpersonal skills

Analytical skills

Problem-solving skills

Education

Relevant tertiary qualification

Job description

About our client: Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.

What you will be doing:

• Collaborate with clients, IT, and internal business areas to deliver system solutions and ensure process adherence.
• Provide first-line system and business process support, handle client communication, and manage scope changes.
• Manage and participate in all phases of the Software Development Life Cycle (SDLC), including requirements gathering, design, testing, training, and deployment.
• Manage operational prioritisation, participate in meetings, and handle reporting.
• Perform system/environment administration, release management, and configuration, and support developers with requirements clarification.
• Identify and implement improvements for service quality, accuracy, compliance, and productivity, and continuously develop personal skills.

What our client is looking for:

• A relevant tertiary qualification would be beneficial.
• 3-5 years' relevant experience required.
• Expertise in Systems Development Life Cycle (SDLC) and project management processes.
• Strong client service management experience is essential.
• Must possess meticulous attention to detail.
• Good communication, interpersonal, analytical, and problem-solving skills needed.

Job ID: J107074

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers