Branch External Sales And Service Advisor Obr

Firstrand Bank Limited; Gauteng; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A financial services corporation in South Africa is seeking individuals to deliver exceptional customer experiences tailored to client needs. The role emphasizes achieving sales targets, ensuring compliance with governance standards, and maximizing cross-selling opportunities for financial solutions. Candidates should possess strong customer service skills and specialized knowledge of digital banking products. This position supports inclusivity and offers the chance to work within a collaborative team environment.

Qualifications

• Exceptional customer service skills to meet individual client needs.
• Ability to achieve sales targets and manage sales pipelines.
• Specialized knowledge of FirstRand approved products and digital options.

Responsibilities

• Deliver tailored financial solutions to clients.
• Maintain compliance with governance standards.
• Maximize cross-selling opportunities and enhance digital adoption.

Job description

Description To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations.

Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures Execute own work in accordance with the organisational values and code of ethics.

Comply with and adhere to identified governance and compliance standards and elevate issues for investigation and resolution Identify and elevate risk as normal part of work.

Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.

Work with enhanced processes and procedures to maintain operational efficiencies.

Deliver work in an accurate manner to ensure consistent results.

Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality Adhere to quality standards, turnaround times and Company policies and procedures.

Complete relevant administration, reporting and updating of information accurately and on time.

Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.

Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.

Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.

Maximize sales by selling packaged financial solutions to clients.

Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.

Maximise cross-selling opportunities.

Drive adoption of digital and other self-service options across client base.

Contribute to teamwork and inclusivity within own team.

Contribute to cost efficiencies through responsible utilisation of work related resources.

Achieve expected financial targets and uphold associated service levels.

Build and maintain stakeholder relationships.

Deliver customer service through adherence to quality service standards.

Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

18 / 12 / 25 All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.