Branch Consultant / Financial Advisor Butterworth

Sanlam; Butterworth; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial services provider in Butterworth is seeking a candidate to promote financial products and provide exceptional client service. Responsibilities include understanding customer needs, managing client profiles, and ensuring regulatory compliance. Suitable candidates should have Matric and preferably be RE5 compliant. This role offers the chance to build a career within a supportive environment.

Benefits

Career development opportunities

Comprehensive training programs

Qualifications

• Matric (Grade 12) is required.
• RE5 certification is advantageous.
• Must be FAIS compliant as per DOFA requirements.

Responsibilities

• Promote SRM products and provide high-level client service.
• Conduct due diligence on clients to identify risks.
• Ensure compliance and maintain quality standards.

Skills

Client service

Sales and cross-selling tactics

Analytical thinking

Technologically oriented

Strong communicator

Customer service orientation

Education

Matric (Grade 12)

RE5 advantageous

FAIS Compliant

Job description

Who are we?

Sanlam Developing Markets (SDM) is a wholly-owned subsidiary of Sanlam Life Limited and a top financial services provider in the South African entry-level and emerging middle market. SDM offers a wide range of simple and affordable financial solutions, including funeral insurance, education savings, life cover and personal accident plans. The cluster focuses on retail products and group schemes and is managed by the SA Retail Mass cluster within the Sanlam Group.

Purpose of the role

• To promote Sanlam Retail Mass (SRM)’s products and increase market share through:
• Providing sound financial advice and a high level of client service in a Branch context.
• Creating opportunities for client optimisation and cross selling of value-added services.

Key responsibilities

1. Sales delivery

   • Gain and maintain an in-depth understanding of SRM product ranges.
   • Understand the customer’s needs, financial goals and means, and provide the right product (or selection of products) that best satisfies those goals in the most affordable way.
   • Continuously update and inform customers of new products or changes in existing products. Manage, review and incorporate the implications of product changes on the customer’s portfolio.
   • Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
   • Conduct due diligence on clients to identify and flag risks.
   • Manage own capacity to ensure daily appointments are prioritised while allowing time for walk-in/non-appointment clients.

2. In-branch client service and client retention

   • Responsible for servicing and managing all client profiles to ensure clients remain on the books.
     • Send payment reminders, conduct follow-ups, and remain in contact to address queries or provide support.
     • Manage and report on NTUs (not taken up) by implementing controls and taking corrective actions where required.
     • Manage persistency of client payments for both branch and client.
   • Gain insight into client risk profiles to proactively identify where support is required.
     • Consult with clients on alternative payment arrangements and ensure processing notes on the right platforms.
   • In-branch servicing in line with client experience standards:
     • Apply product knowledge to guide clients through policy cancellations and provide alternatives.
     • Resolve client queries or escalate as needed, keeping the client informed.

3. Quality, compliance and continuous development

   • Remain up to date with compliance and quality standards.
   • Maintain registration, product knowledge and CPD points.
   • Identify risks and flag potentially fraudulent activities.
   • Keep and store relevant records of advice.
   • Log activities as per regulations and SOPs, and provide data for reporting and decision making.

4. Monthly planning and reporting

   • Report on activities daily using relevant technology platforms.
   • Collate data to meet weekly and monthly reporting deadlines.
   • Perform ad-hoc requirements as requested by the Retail Branch Manager.

Qualifications

Matric (Grade 12)

RE5 advantageous

FAIS Compliant (Wealth Management) as per DOFA requirements.

Class of Business training (to be completed within 12 months of employment).

Knowledge and Experience

Knowledge:

• Client service.
• Sales and cross-selling tactics and strategies (client optimisation).
• Knowledge of the Insurance landscape including regulatory requirements and guidelines for selling and providing advice.
• Knowledge of insurance products is advantageous.

Experience:

• 1-year experience in a sales or marketing capacity.
• Experience within insurance branches is an advantage.

Skills and Competencies

• Persistently focused on achieving targets
• Analytical thinking
• Technologically oriented
• Selling and influencing skills
• Critical thinking skills
• Strong communicator (verbal and written)
• Strong customer service orientation
• Organising skills
• Adaptable and open to learning

Personal Attributes

• Business insight – ability to contribute independently
• Decision quality – ability to contribute independently
• Builds effective teams – ability to contribute independently
• Plans and aligns – ability to contribute independently

Build a successful career with us

We’re dedicated to building strong, lasting relationships with our employees. We support your future – your career, personal development and achieving great things. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation – independent contribution
• Customer focus – independent contribution
• Drives results – independent contribution
• Collaborates – independent contribution
• Being resilient – independent contribution

Turnaround time

The shortlisting process will begin after the application due date. The time taken depends on progress and manager availability.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embracing diversity. This commitment drives a diverse, inclusive and equitable workplace. The Group's Employment Equity plan and targets will be considered as part of the selection process.