BPO Operations Partner

Hire Hangar; Johannesburg; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A recruitment firm in Johannesburg seeks a Senior BPO Operations Partner to oversee and optimize its offshore delivery hub. This position is suited for a leader with experience in building and managing BPO operations specifically in the staffing and recruitment sector. Key responsibilities include managing vendor relationships, driving operational excellence, and utilizing ATS/HRIS platforms to streamline processes. The ideal candidate will have extensive experience leading BPO operations and a strategic mindset for execution.

Qualifications

• Extensive experience in BPO operations for recruitment/staffing organizations.
• Strong knowledge of ATS/HRIS platforms, especially Ashby.
• Proven ability to manage multi-level teams.

Responsibilities

• Partner with leadership to design BPO delivery models.
• Manage vendor relationships and staffing operations.
• Drive operational excellence and compliance in recruitment systems.

Skills

BPO operations management

Vendor relationship management

Data accuracy

KPI development

Tools

ATS/HRIS platforms

Job description

BPO Operations Partner – Recruitment & HR Tech

We are hiring a Senior BPO Operations Partner to oversee and optimize our offshore delivery hub. This role is ideal for a leader who has built, managed, or scaled a BPO in the staffing/recruitment sector and understands the technical workflows behind ATS/HRIS platforms.

Responsibilities:

• Partner with executive leadership to design and expand BPO delivery models
• Manage vendor relationships, staffing operations, and offshore recruitment support teams
• Drive operational excellence, compliance, and data accuracy within recruitment systems
• Leverage ATS/HRIS platforms (Ashby, Workday, Bullhorn, etc.) to streamline workflows
• Develop KPIs, dashboards, and reporting structures for visibility across recruitment operations

Requirements:

• Extensive experience leading BPO operations for recruitment/staffing organizations
• Strong working knowledge of ATS/HRIS platforms (Ashby experience highly valued)
• Proven ability to manage multi-level teams and deliver results at scale
• Strategic mindset with hands‑on execution skills