Banking Regulatory Dispute Resolver & Customer Advocate

Absa Group; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A banking institution in South Africa is seeking a professional to resolve customer complaints referred by Ombudsman and Regulators. The role involves applying Treating Customers Fairly principles while building strong relationships with stakeholders. Candidates should possess a relevant tertiary qualification along with 3-5 years experience in complaints resolution and customer service. The organization values a customer-centric mindset and problem-solving ability in its team members.

Qualifications

• Minimum 3–5 years in complaints resolution, customer service, or regulatory engagement.
• Experience engaging with Ombudsman and regulatory bodies.

Responsibilities

• Resolve complaints referred by Ombudsman and Regulators.
• Build strong relationships with internal and external stakeholders.
• Ensure compliance with governance standards and SLA commitments.

Skills

Strong communication and negotiation skills

Customer‑centric mindset

Creative problem-solving

Collaboration and influencing skills

Education

Relevant tertiary qualification in Banking, Compliance or Risk Management

Bachelor’s Degree in Business, Commerce and Management Studies

Job description

A banking institution in South Africa is seeking a professional to resolve customer complaints referred by Ombudsman and Regulators. The role involves applying Treating Customers Fairly principles while building strong relationships with stakeholders. Candidates should possess a relevant tertiary qualification along with 3-5 years experience in complaints resolution and customer service. The organization values a customer-centric mindset and problem-solving ability in its team members.