Assistant Store Manager

findojobs-za; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A dynamic retail organization in Cape Town is seeking an Assistant Store Manager to lead a high-performance environment focused on operational excellence and outstanding customer service. The ideal candidate will have proven retail management experience and a passion for developing people and achieving sales targets. Responsibilities include managing store performance, overseeing inventory, and ensuring exceptional customer experiences. This role requires a strong leader that can foster a customer-first culture and engage the team effectively.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Oversee inventory controls and stock management.
• Ensure exceptional customer experiences.

Skills

Retail management experience

Leadership skills

Excellent communication

Organisational skills

Target and results-oriented mindset

Customer service passion

Job description

Are you a results-driven leader with a passion for retail and people development?

Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities : Operational Management Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, engaging and productive working environment.

Administration & Compliance Ensure strict adherence to company policies, systems, and procedures.

Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We're Looking For : Proven retail management experience Strong leadership and people management skills Excellent communication and organisational skills Target and results-oriented mindset Passion for customer service and retail excellence Working Hours : Retail hours, including weekends and public holidays