Assistant Store Manager

Cash Crusaders; Bloemfontein; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company is seeking a Sales Manager to oversee operations in Bloemfontein. The role involves maximizing sales, managing inventory, and ensuring exceptional customer service. Candidates should have strong leadership skills and a proven track record in sales management.

Qualifications

• Experience in sales and merchandising.
• Strong customer service skills.
• Ability to manage inventory effectively.

Responsibilities

• Maximise income streams and ensure effective merchandising.
• Exceed customer expectations and manage complaints.
• Facilitate training and development for staff.

Skills

Sales Skills

Customer Service

Inventory Management

People Management

Job description

Job Responsibilities

1. Sales and Merchandising
   • Maximise income streams for the store (Add-ons, GP etc.)
   • Ensure effective implementation of merchandising standards
   • Implement marketing initiatives effectively
   • Attract and retain a customer base
2. Inventory Management
   • Achieve store sales objectives
   • Maximise income streams for the store (Add-ons, GP etc.)
3. Customer Service
   • Exceed customer expectations
   • Review mystery shopper reports
   • Promptly acknowledge and resolve product and retail/buy shop complaints
   • Foster a service-minded staff culture to ensure customer satisfaction
4. People Management
   • Facilitate training and development to ensure staff competency
   • Implement succession planning
   • Maintain effective performance management
   • Manage employee relations and satisfaction
5. Administration
   • Ensure compliance with all relevant company policies, procedures, system requirements, and standing instructions