Assistant Manager Retail

University of Fort Hare; Milnerton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A well-established retail company is seeking an experienced Assistant Manager for their Century City store. The role involves supporting the Store Manager in daily operations, ensuring exceptional customer service and efficient trading. Candidates should have a minimum of 2 years supervisory experience, strong customer service skills, and basic knowledge of Microsoft Office. This position requires working retail hours, including weekends and occasional late shifts.

Qualifications

• Minimum 2 years supervisory experience within a quality retail environment.
• Previous management experience including recruitment, training, and staff development.
• Competent in basic Microsoft Office applications.

Responsibilities

• Assist in the day-to-day operation of the store to ensure effective trading.
• Support and advise customers with product selection and complaints.
• Deputise for the Store Manager in their absence.
• Assist with staff coordination including scheduling and supervision.
• Ensure the store is clean, tidy, and well maintained.

Skills

Strong customer service

Excellent verbal communication skills

Basic numeracy and literacy skills

Interest in cooking and premium kitchenware

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Century City: My client, a well‑established, premium international retail brand specialising in high‑quality kitchenware and cooking products, is seeking to employ an experienced Assistant Manager to support the Store Manager in the day‑to‑day operation of their Century City store

Purpose of the Role

Assist the Store Manager in ensuring the smooth and efficient running of the store in order to achieve sales, service, and cost targets while delivering an exceptional customer experience within a high end retail environment

Key Responsibilities Include but Are Not Limited To

• Assist in the day to day operation of the store to ensure effective trading and excellent customer service
• Support and advise customers with product selection, special orders, enquiries, and complaints
• Deputise for the Store Manager in their absence
• Assist with staff coordination including scheduling, supervision, motivation, and development
• Ensure the store is adequately staffed at all times
• Process sales transactions accurately and efficiently in line with till procedures
• Cash up in accordance with company policies with safety as a priority
• Assist with visual merchandising and store layout to maximise sales and brand image
• Support stock control including stock takes and ongoing inventory monitoring
• Receive, check, and process stock deliveries ensuring accurate paperwork completion
• Actively promote and present products using company sales and up selling techniques
• Maintain excellent product knowledge including care, use, and suitability
• Assist with the implementation of local marketing initiatives including in store demonstrations and special events
• Ensure the store is clean, tidy, and well maintained at all times
• Act as a key holder and ensure opening and closing procedures are followed correctly
• Ensure company and centre security procedures are adhered to
• Comply with health and safety requirements and report any risks or hazards
• Assist with staff training on health and safety, including manual handling
• Carry out any other reasonable duties as required

Criteria

• Minimum 2 years supervisory experience within a quality retail environment
• Previous management experience including recruitment, training, and staff development
• Strong customer service and selling ability
• Excellent verbal communication skills
• Basic numeracy and literacy skills
• Competent in Microsoft Word, Outlook, and Excel at a basic level
• Interest in cooking and premium kitchenware products

Other Information

Able to work retail trading hours (usual retail trading hours are from Monday to Sunday with occasional late evenings and bank holidays).