Assistant Lodge Manager

Bright Search Recruitment (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruiting agency seeks an experienced professional for a hospitality role in Johannesburg, focusing on lodge operations. Candidates must have a diploma in Hospitality Management and 25 years of experience in supervisory roles, ideally in wildlife lodge environments. Key competencies include strong leadership, guest service standards, and problem-solving abilities. The role demands adaptability and a passion for hospitality. Successful candidates will be self-motivated and able to work under pressure.

Qualifications

• 25 years of experience in lodge/hotel operations.
• Supervisor or department head experience in F&B, Front Office, Housekeeping, or Guest Relations.
• Valid driver's license is essential.

Skills

Leadership and team management

Guest service standards

Conflict-resolution skills

Multitasking abilities

Education

Diploma or Degree in Hospitality Management, Tourism, or related field

Tools

Property management systems (e.g., OPERA, Panstrat, Semper, NightsBridge)

Job description

Qualifications

Diploma or Degree in Hospitality Management, Tourism, or related field (preferred).

FGASA knowledge and first aid training (advantageous for safari lodges).

Valid drivers license (essential).

Experience

25 years experience in lodge / hotel operations.

Supervisor or department head experience (F&B, Front Office, Housekeeping, or Guest Relations).

Experience in remote or wildlife lodge environments is an advantage.

Technical Skills

Strong knowledge of lodge operations, guest service standards, and hospitality systems.

Proficiency in property management systems (e.g., OPERA, Panstrat, Semper, NightsBridge).

Excellent communication and conflict-resolution skills.

Basic financial understanding : budgets, cost control, and reporting.

Ability to manage multiple departments simultaneously.

Core Competencies

Leadership and team management.

Strong organisational and multitasking abilities.

Guest-focused mindset with a high level of professionalism.

Problem-solving and decision-making skills.

Ability to work under pressure and maintain composure.

Personal Attributes

Well-presented, friendly, and service-oriented.

Adaptable and comfortable working in remote environments.

Reliable, honest, and self-motivated.

Passion for hospitality, wildlife, and guest experiences.