Area Segment Manager: Pipeline Battlefield (Ladysmith)

Absa Group; Ladysmith; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial institution is seeking a manager to formulate strategies and enhance operations. Responsibilities include coaching team members, ensuring compliance, managing performance, improving collaboration, and delivering excellent customer service. Required education includes National Diplomas in Business or Management. The role is based in Ladysmith, South Africa.

Responsibilities

• Coach and mentor team members to achieve business objectives.
• Ensure compliance with relevant control and quality standards.
• Manage performance and service standards by translating strategy into objectives.
• Seek to improve ways of working and provide constructive feedback.
• Maintain customer satisfaction by providing excellent service.

Skills

People management

Compliance

Business management

Collaboration

Customer service

Education

National Diplomas and Advanced Certificates in Business, Commerce, and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong position as a local bank with regional and international expertise, a career with our organization offers the opportunity to be part of this exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

Job Summary

Formulate tactical strategies and associated delivery plans related to specific practice areas. Ensure proactive integration and operational tactical enhancement.

Job Description

• People Management: Coach, mentor, and manage team members to drive business objectives and ensure colleague development.
• Compliance and Risk Management: Fulfill all activities in adherence to relevant control, compliance requirements, and quality standards.
• Business Management: Manage performance levels and service standards by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team.
• Collaboration: Continuously seek to improve ways of working by challenging the status quo, supporting an empowering team climate, sharing knowledge, experience, and best practices, and providing constructive feedback.
• Customer Experience: Provide service excellence and achieve customer satisfaction.

Education

National Diplomas and Advanced Certificates in Business, Commerce, and Management Studies.

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups to contribute towards achieving demographic diversity and workforce representation.

Absa Bank Limited reserves the right not to make an appointment to the advertised position.