Airport Customer Service Agent — Flight Tickets & Support

FlySafair; Randburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading airline company in Randburg seeks a customer service representative to assist passengers with ticket sales, bookings, and disruptions. The ideal candidate will possess strong communication skills, a Grade 12 qualification, and the ability to handle confidential information. This role requires a commitment to excellent customer support in a high-pressure environment, with flexible working hours including weekends and holidays.

Responsibilities

• Assist passengers with ticket sales, bookings and flight changes.
• Help customers with flight disruptions and cancellations.
• Handle and safeguard confidential information.
• Address complaints professionally and timely.
• Escalate issues to the Supervisor.

Skills

Excellent customer service skills

Computer literacy (Microsoft Office)

Conflict resolution skills

Excellent written and verbal English

Ability to work under pressure

Education

Grade 12 or equivalent

Job description

A leading airline company in Randburg seeks a customer service representative to assist passengers with ticket sales, bookings, and disruptions. The ideal candidate will possess strong communication skills, a Grade 12 qualification, and the ability to handle confidential information. This role requires a commitment to excellent customer support in a high-pressure environment, with flexible working hours including weekends and holidays.